Nikema Garrett
Byram,MS
Summary
Dependable Professional offering 15 years of experience in performing quality repairs and maintenance by analyzing situation and determining best course of action.
Focused in delivering quality work while training new employees to complete duties and maintain records of completed work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technician (Jumper)
Continental Tires
Clinton, MS
03.2021 - Current
- Trained employees to perform assembly and manufacture of specified tire articles.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Maintained efficient systems to meet daily goals for tire build.
- Verified contents of inventory for all Milexx machine have correct material to build according to build order.
- Resolved issues quickly to maintain productivity goals.
- Set and enforced performance -oriented production approach, significantly increasing worker output and reducing safety incidents.
Tire Builder
Continental Tire
Clinton, MS
03.2020 - 03.2021
- Operated tire building machines to build tires according to specifications.
- Monitored machine operation during the tire-building process to ensure proper assembly of components and accuracy of data entry.
- Verified that all parts used in the manufacturing process met quality standards before assembling them into a final product.
- Assisted other technicians with troubleshooting any problems that arose during the tire-building process.
- Performed accurate startup and shutdown procedures to control wear on equipment and maintain personnel safety.
Customer Service Representative
Xerox
Madison, MS
03.2015 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Quality Assurance Analyst
Nissan North America, Inc.
Canton, MS
03.2010 - 03.2015
- Developed, documented, and executed manual tests for web-based applications.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Provided feedback on usability and suggest improvements to the product design teams.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Collaborated with developers to diagnose problems and devise solutions.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Participated in daily scrum meetings providing status updates on projects assigned.
- Prepared reports detailing overall project progress according to established timelines.
Education
Some College (No Degree) - Communication Studies
Tulane University
New Orleans, LASome College (No Degree) - Business Management
Hinds Community College
Raymond, MSSkills
- Machinery Operation
- System Troubleshooting
- User Training
- Customer Service
- Quality Control
- Issue Resolution
- Production Assistance
- Project Management
- Member of the Safety Team
- OSHA Guidelines
- Team Leader
- Dependable and Responsible
- Multitasking and Organization
- Deadline-Oriented
- Team Training
Certification
- Industrial Practices in Public Relations
Timeline
Lead Technician (Jumper)
Continental Tires
03.2021 - Current
Tire Builder
Continental Tire
03.2020 - 03.2021
Customer Service Representative
Xerox
03.2015 - 03.2020
Quality Assurance Analyst
Nissan North America, Inc.
03.2010 - 03.2015
Some College (No Degree) - Communication Studies
Tulane University
Some College (No Degree) - Business Management
Hinds Community College
- Industrial Practices in Public Relations
Similar Profiles
Tyrese BillupsTyrese Billups
Machine Operator at continental tiresMachine Operator at continental tires
Joseph BrownJoseph Brown
Project Manager at Continental TiresProject Manager at Continental Tires
Christian HopkinsChristian Hopkins
Jumper at Continental TiresJumper at Continental Tires