Summary
Overview
Work History
Education
Skills
Quote
Work Preference
Timeline
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Nikendra Mingo

Nikendra Mingo

Summary

Dynamic leader with proven expertise in operations management and customer service management, honed at companies like Murphy USA. Excelled in team building, leadership, and inventory control, significantly enhancing customer satisfaction and operational efficiency. Skilled in POS systems and adept at fostering positive client relations, consistently achieving and surpassing company goals.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Buffalo Services
02.2024 - 10.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

General Laborer

Blattner Energy
09.2023 - 11.2023
  • Assisted team members with tasks that require group effort.
  • Performed general housekeeping and cleaning tasks.
  • Performed quality checks on products and materials to identify any defects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Store Manager

Murphy USA
01.2021 - 04.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Assisted in recruiting, hiring and training of team members.

Customer Service Representative

SaviLinx
11.2019 - 12.2020
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Cashier

Fleetway Market
02.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Columbia High School
Columbia
05-2017

Skills

  • Customer Relations
  • Flexible Schedule
  • POS Systems
  • Work Planning and Prioritization
  • Customer Service Management
  • Inventory Control
  • Team Building and Leadership
  • Operations Management

Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

401k matchWork-life balanceCareer advancementHealthcare benefitsWork from home option

Timeline

Assistant Manager

Buffalo Services
02.2024 - 10.2024

General Laborer

Blattner Energy
09.2023 - 11.2023

Store Manager

Murphy USA
01.2021 - 04.2023

Cashier

Fleetway Market
02.2020 - 08.2020

Customer Service Representative

SaviLinx
11.2019 - 12.2020

High School Diploma -

Columbia High School

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Nikendra Mingo