Nikera Durr
Sandy Springs,GA
Summary
- Experienced and dependable licensed adjuster with a proven track record of efficiently completing tasks in various settings. Skilled in claim handling, Providing great Customer Service, and Negotiating settlements while swiftly authorizing payments. I have a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Pilot Catastrophe Services
Mobile, AL
09.2021 - Current
- Reviewed insurance policies, endorsements and riders to determine coverage for claims.
- Interpreted complex policy language and applied it to individual claims circumstances.
- Documented claim files, prepared detailed reports of findings, and recorded all activities related to each claim.
- Maintained accurate records regarding claim status and settlement negotiations.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.
- Answered telephones, directed calls, and took messages. Redirected calls to the appropriate department.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Evaluated extent of damage and documented findings.
- 4 years of experience with auto claims, comprehensive/collision claim work.
- Experience with NextGen and CCC.
- Reviewed estimates prepared by appraisers or auto body shops regarding the cost of repairs to vehicles involved in total loss claims.
- Communicated regularly with clients via telephone or email regarding their total loss claims.
Total Loss ADMIN
Pilot Catastrophe Services
Mobile, AL
09.2024 - 11.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Led a team of 40 employees, ensuring high productivity and excellent customer service.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Science - General Studies
Pratt Community College
Pratt , Kansas05-2021
Skills
- Claims Investigation
- Technical knowledge
- Automobile appraisals
- CCC Reports
- Policy investigations
- Claims Processing
- Report Writing
- Organizational skills
- Microsoft Excel
- Customer service
- Computer Skills
- Microsoft Office
- Windows
- Communication Skills
- Microsoft PowerPoint
- Leadership
- Phone handling
- Staff Training and Development
- Staff Management
- Verbal and written communication
- Claims negotiation
Certification
- State Farm Auto Certification though Alacrity Solutions 09/24/2022
Timeline
Total Loss ADMIN
Pilot Catastrophe Services
09.2024 - 11.2024
Independent Adjuster
Pilot Catastrophe Services
09.2021 - Current
Associate of Science - General Studies
Pratt Community College
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