Nikera Island
Santee,CA
Summary
Dynamic customer service professional with extensive experience at SITEL Worldwide, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and efficient documentation. Skilled in data entry and call center operations, consistently delivering exceptional support and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SITEL Worldwide
08.2024 - 02.2025
- Resolved customer inquiries via phone, email, and chat with professionalism and efficiency.
- Assisted customers in navigating product features and services to enhance satisfaction.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Collaborated with team members to streamline processes and improve overall service delivery.
- Enhanced customer experience by providing timely follow-ups on unresolved issues or inquiries.
Cashier
Dunkin' Donuts Franchising
08.2024 - 02.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections, providing information about products and promotions.
- Handled cash, credit, and mobile payments while ensuring compliance with security protocols.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction levels.
Housekeeper
Marriott
07.2023 - 07.2024
- Cleaned and sanitized guest rooms, ensuring compliance with Marriott's quality standards.
- Maintained inventory of cleaning supplies, reporting shortages to management promptly.
- Assisted in laundry operations, handling linens and towels efficiently.
- Collaborated with team members to achieve timely room turnovers for new guests.
- Responded to guest requests and concerns with professionalism and urgency.
Home Health Aide
Nova Care Agency
12.2018 - 02.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Documented patient care plans accurately, maintaining compliance with agency standards.
- Provided emotional support to clients and families, fostering positive relationships.
- Administered medications as prescribed, ensuring adherence to treatment schedules.
Education
High School Diploma -
El Cajon High School
El Cajon, CASkills
Customer service
Timeline
Customer Service Representative
SITEL Worldwide
08.2024 - 02.2025
Cashier
Dunkin' Donuts Franchising
08.2024 - 02.2025
Housekeeper
Marriott
07.2023 - 07.2024
Home Health Aide
Nova Care Agency
12.2018 - 02.2024
High School Diploma -
El Cajon High School