Overview
Work History
Education
Skills
Certification
Timeline
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Nikerria Mcintosh

Aberdeen,NC

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

IHOP
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Activity Assistant

Dahlia's Gardens
04.2024 - 08.2024
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Reinforced a sense of purposefulness among seniors by organizing opportunities to give back to the community through volunteering efforts or philanthropic initiatives.
  • Coordinated volunteer involvement in activities, increasing community connections and fostering positive experiences for all involved parties.
  • Directed art therapy sessions, empowering participants to express themselves creatively while enhancing cognitive function and dexterity skills.

Catering Server

Elliots
02.2024 - 08.2024
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
  • Utilized proper food handling techniques to establish safety and quality of food served.

Dietary Aide

The Greens in Pinehurst
01.2023 - 02.2024
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.

Education

Pinecrest High School
250 Voit Gilmore ,Southern Pines

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Sales techniques
  • Order accuracy
  • Quality control

Certification

Food safety certification

Timeline

Activity Assistant

Dahlia's Gardens
04.2024 - 08.2024

Catering Server

Elliots
02.2024 - 08.2024

Server

IHOP
04.2023 - Current

Dietary Aide

The Greens in Pinehurst
01.2023 - 02.2024

Pinecrest High School
Nikerria Mcintosh