Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nikerria Mickens

Summary

Current CNA student. Very ambitious and reliable. Seeking a new challenging position within the healthcare industry so that I may use my care skill to provide exceptional customer service to patients or clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pick and pack surgical devices

Conmed
01.2022 - 01.2024
  • Company Overview: healthcare supply chain
  • Pick and pack surgical devices
  • Sorts, wraps, and transports customer orders
  • Locates and gather orders to move to shipping areas
  • Healthcare supply chain

Patient access representative

Comfort Care International LLC.
01.2019 - 01.2021
  • Processing patient paperwork
  • Checking patients in and out as well as handling scheduling for multiple doctors and nurses.
  • Verify insurance and complete patient registrations within 15 minutes of arrival

customer service representative

WNS GLOBAL
01.2018 - 01.2019
  • Company Overview: Healthcare Customer Service
  • Responded to incoming calls and emails related to insurance inquiries, coverages, and prescriptions.
  • Provided customer service for healthcare organizations through multiple channels (phone calls, emails, messaging)
  • Healthcare Customer Service

Education

Certificate - CPR/First Aid

National CPR Foundation
Online
08-2025

Certificate - Medication Aide/Med Tech

Elite Medical Academy
Online
07-2025

Nursing Assistant - nursing assistant

Covenant CNA School
Marietta, GA
12.2024

Dental Assistant - Dental Hygiene

Penn Foster
Online
12.2020

Skills

  • Infection control
  • Patient feeding
  • Patient ambulation
  • Oral care
  • Range of motion exercises
  • Patient positioning
  • Weight measurement and recording
  • Patient care management
  • Medical documentation skills
  • Time management strategies
  • First aid certification
  • CPR and first aid expertise

Certification

  • Certified in first aid and CPR
  • Certified in medication technician/ med aide

References

References available upon request.

Timeline

Pick and pack surgical devices

Conmed
01.2022 - 01.2024

Patient access representative

Comfort Care International LLC.
01.2019 - 01.2021

customer service representative

WNS GLOBAL
01.2018 - 01.2019

Certificate - CPR/First Aid

National CPR Foundation

Certificate - Medication Aide/Med Tech

Elite Medical Academy

Nursing Assistant - nursing assistant

Covenant CNA School

Dental Assistant - Dental Hygiene

Penn Foster
Nikerria Mickens