Nikesha Harrison
Case Management
Summary
Knowledgeable Case Manager experienced in coordinating care for mental health individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help a team achieve company goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Case Manager
GOOD Projects LLC
Washington, DC
04.2021 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Implemented strategies to increase public awareness of social and community service programs.
Call Center Agent
Kaiser Permanente
Washington , DC
12.2022 - 05.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Patient Care Technician
Fresenius Medical Center
Washington, DC
06.2022 - 12.2022
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Associate of Arts - Health Services
Trinity Washington University
Washington, DC 09.2023 - Current
High School Diploma -
Potomac High School
Oxon Hill, MD 08.2005 - 06.2009
Skills
Documentation proficiency
Treatment planning
Indirect Patient Care
Staff Management
Chronic disease management
Case management
Proficient in Microsoft Offices
CallSelect communication systems
Quality assurance
Problem-solving skills
Call center operations
Customer support
Client communication
Complaint resolution
Chart pulling
Interpreting physician orders
Document filing
System updates
Insurance verifying
Appointment Scheduling
Payment collection
Medical insurance
Multitasking Abilities
Problem-Solving
Attention to Detail
Dependable and Responsible
Decision-Making
Critical Thinking
First Aid/CPR
Certification
DC Mandated Reporter
Timeline
Associate of Arts - Health Services
Trinity Washington University
09.2023 - Current
DC Mandated Reporter
06-2023
DBH Clinical Documentation Training
06-2023
Call Center Agent
Kaiser Permanente
12.2022 - 05.2023
CPR/First Aide, American Red Cross - 2 years
08-2022
Patient Care Technician
Fresenius Medical Center
06.2022 - 12.2022
Case Manager
GOOD Projects LLC
04.2021 - Current
High School Diploma -
Potomac High School
08.2005 - 06.2009