Nikesha Johnson
Hammond,IN
Summary
Compassionate and detail-oriented professional with over 5 years of experience in high-volume healthcare administration. Proven track record in navigating the complexities of academic medical centers, specializing in Epic systems optimization, perioperative workflow management, and service recovery.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Service Rep
Arise
04.2019 - Current
- Coordinate complex scheduling for consultations, testing, and follow-up care, ensuring 100% accuracy in patient demographics and insurance data.
- Liaised between patients, families, and physicians to ensure clear communication of pre-appointment instructions and facility protocols.
- Handled facilities information and work orders, following up to ensure task completion for a safe patient-centered environment.
- Managed daily caseloads of 50+ patients, maintaining the highest standards of discretion and professional judgment.
- Facilitate the patient admission and discharge process, including arranging transportation to outside agencies and maintaining orderly clinical environments.
- Input patient charges and assist in the orientation of new administrative staff to ensure unit efficiency.
- Remote
Education
Bachelor of Science - Healthcare Administration & Systems Management
Robert Morris University
Chicago, IL05-2016
Skills
- Electronic health records management
- Patient coordination
- Insurance verification and billing
- Collaboration with interdisciplinary teams
- Conflict resolution expertise
- HIPAA compliance expertise
- Insurance verification
- Payment collection
- Scheduling appointments
- Medical terminology
- Data entry proficiency
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Telehealth support
Timeline
Patient Service Rep
Arise
04.2019 - Current
Bachelor of Science - Healthcare Administration & Systems Management
Robert Morris University