Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikeshia Wallace

Vidalia,GA

Summary

I am an outgoing, team-oriented, and personable Customer Service Professional with significant experience in receiving inbound calls, making outbound calls, and performing other administrative duties. I am seeking a position which will both utilize my expertise as well as recognize my growth potential. I will bring a series of transferable skills to an organization attributing to the expansion of the current business model.

Overview

17
17
years of professional experience

Work History

Staffing Services Coordinator

SelecSource
10.2024 - 04.2025
  • Assisted in coordinating staffing schedules to optimize workforce allocation.
  • Supported recruitment efforts by screening resumes and scheduling interviews.
  • Maintained accurate records of candidate information and application statuses.
  • Collaborated with team members to streamline onboarding processes for new hires.
  • Utilized applicant tracking systems to track candidate progress efficiently.
  • Communicated effectively with candidates regarding job opportunities and requirements.
  • Participated in training sessions to enhance knowledge of staffing procedures and best practices.
  • Developed familiarity with employment laws and regulations to ensure compliance.
  • Optimized job postings to attract top talent, resulting in a larger pool of qualified candidates.

Level 6 Customer Service Representative

CareXm
05.2021 - 02.2024
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions using CRM software for improved service delivery.
  • Ensured timely follow-up on unresolved issues, fostering strong customer relationships and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed patient appointments using electronic scheduling systems, ensuring optimal clinic efficiency.
  • Monitored daily schedules and adjusted appointments based on changing patient needs and provider availability.
  • Coordinated communication between patients and healthcare providers to streamline scheduling processes.
  • Facilitated patient access to healthcare resources and services, ensuring timely support and resolutions.
  • Collaborated with multidisciplinary teams to coordinate care plans tailored to individual patient needs.


Property Manager's Assistant

First Communities Management
08.2018 - 08.2020
  • Coordinated tenant communication, addressing inquiries and facilitating maintenance requests promptly.
  • Assisted in property inspections, ensuring compliance with safety regulations and quality standards.
  • Managed leasing processes, streamlining documentation and enhancing tenant onboarding experience.
  • Supported budgeting efforts by tracking expenses and maintaining accurate financial records.
  • Organized community events to foster resident engagement and build positive relationships among tenants.
  • Prepared detailed financial reports, assisting the Property Manager in budgeting and forecasting activities.
  • Assisted in lease negotiations, contributing to favorable terms for both landlord and tenant parties involved.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated lease signings and renewals, ensuring compliance with company policies.
  • Developed and maintained relationships with prospective tenants to enhance occupancy rates.
  • Conducted property tours, highlighting amenities and features to attract potential renters.
  • Managed tenant inquiries and resolved issues promptly to maintain tenant satisfaction.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Verified tenant incomes and other information before accepting lease applications.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.

Program Manager

Transitions Commute Solutions
11.2012 - 12.2017
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Patient Care Assistant

Comfort Keepers
08.2008 - 08.2012
  • Assisted patients with daily living activities, enhancing overall comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Collaborated with healthcare team to develop individualized care plans for patients.
  • Educated patients on health management techniques, promoting self-care and compliance.
  • Maintained cleanliness and organization of patient areas, ensuring a safe environment.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Gathered medical information, weight and height measurements and vital signs.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.

Education

Herschel V. Jenkins
Savannah, GA

Skills

  • Employee relations
  • Recruitment and selection
  • Marketing and promotion
  • Interviewing techniques
  • Strong organization
  • Schedule management
  • Background checks
  • New hire onboarding
  • Staff scheduling
  • Recruitment
  • Teamwork and collaboration

Timeline

Staffing Services Coordinator

SelecSource
10.2024 - 04.2025

Level 6 Customer Service Representative

CareXm
05.2021 - 02.2024

Property Manager's Assistant

First Communities Management
08.2018 - 08.2020

Program Manager

Transitions Commute Solutions
11.2012 - 12.2017

Patient Care Assistant

Comfort Keepers
08.2008 - 08.2012

Herschel V. Jenkins

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Nikeshia Wallace