Niketa Hayes
Minneapolis,MN
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient Data Entry Clerk with 7 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
10
10
years of professional experience
Work History
Computer Data Entry Operator
AT&T
09.2014 - 03.2020
- Checked for accuracy by verifying data and records.
- Utilized techniques for increasing data entry speed.
- Built and maintained tracking databases for variety of measuring aspects.
- Collated and organized data entry documents into filing systems for easy access.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Created and maintained data entry logs to track data entry activities.
- Analyzed current data records to provide detailed reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Customer Service Representative
Home Choice Stores
12.2009 - 05.2014
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Administrative Studies - Technical And Scientific Communication
Antelope Valley College
Lancaster, CA06.1998
Skills
- Maintaining Confidentiality
- Word Processing
- Invoice Processing
- Database Uploading
Timeline
Computer Data Entry Operator
AT&T
09.2014 - 03.2020
Customer Service Representative
Home Choice Stores
12.2009 - 05.2014
Bachelor Of Administrative Studies - Technical And Scientific Communication
Antelope Valley College