Niketa Warren

Making 400+ outbound and inbound calls taking payments on past due accounts for law firm

Heavy inbound and outbound calls appointment scheduling taking payments and handling customer service issues

• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Processed and sent invoices, adjustments and credit memos to customers.
• Contacted insurance providers to verify insurance information and obtain billing authorization.
• Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
• Developed database systems to track billing and adjust claims.
• Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
• Performed data import, scanning or manual keying processes to verify invoice accuracy.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.