Niketa Willard
Dallas,GA
Summary
Dependable analytical and determined individual with track record of success in the field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Underwriting Support Supervisor
Liberty Mutual Insurance
09.2021 - Current
- Strong leadership skills to supervise and motivate a team of underwriting support staff
- Excellent communication skills to interact with clients, underwriters, and other stakeholders
- In-depth understanding of underwriting processes and guidelines to ensure accurate and timely support services
- Proficient in using software and tools to manage data and generate reports
- Ability to analyze complex data and make informed decisions to support underwriting operations
- Detail-oriented approach to identify errors and inconsistencies in underwriting submissions and recommend corrective actions
- Strong organizational skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously
- Proactive mindset to identify process improvements and implement best practices for efficiency and quality
- Identify, plan, and executes various continuous process improvement projects, defining the projects goals, timelines, scope and deliverables.
- Coordinate with internal team and stakeholders to ensure projects are completed within target deadlines.
- Stay-up-to date with last technology trends and developments to ensure projects are incorporating the most current and effective tools and technologies available to the underwriting field
- Ability to work collaboratively with cross-functional teams and build positive relationships with internal and external stakeholders.
Customer Claims Representative-Rental Management Team
05.2014 - 03.2015
- Assist internal and external customer by answering their queries as well as issues related to rental coverage and rental procedures
- Manage the rental process, by checking for appropriate coverage, contact repair facilities to in query about status of the customer’s vehicle, and assisting customers to have an overall seamless claims process
- Schedule rental reservations, updated various systems’ notes coupled with releasing payments.
Insurance Assistant
06.2013 - 05.2014
- Builds rapport with internal and external customers to accurately direct them to the appropriate resolution for claims
- Reviews, evaluates, and categorizes incoming documents; verifies information for accuracy/appropriateness and follows up with others for missing or questionable data; prepares and assembles documents for additional handling by other associates or for distributing to outside contacts
- Accurately enters and retrieves information of varying complexity using various computer systems and applications to update, obtain information for others, and respond independently to most questions and issues
- Uses intermediate skills and business knowledge to prepare or edit insurance documents, correspondence, and process other insurance transactions to provide exceptional customer service and support efforts to acquire and retain profitable business
- Provides informal guidance to less experienced associates and assist in back-up support in the absence of others.
Account Specialist
Liberty Mutual Insurance
03.2015
- Assist underwriter by applying understanding of risk evaluation on new and renewal business, gathers, organizes, and enters information into pricing models, and performs initial analysis of exposure, loss, and coverage
- Supports the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through policy issuance and file documentation
- Coordinates service request in a timely manner
- Acts as a resource, mentor, and subject matter expert for co-workers within and outside department
- Collate and analysis various reports and recommends training or different methods to improved segments’ goals
- Research, compiles, and creates or aides in creating training material and/or standard processes for segment
- Communicates effectively with multiple departments to established strong relationships to gain support and effectively achieve results
- Proactively identifies deficiencies within systems, tools or processes and works internally to help execute improvements
- Participates, pilots, and provides feedback that aids in the development or enhancement of new/current products, systems, or procedures.
Education
Associates: Applied Science, Business Administration Management -
Tarrant County College
05.2013
Skills
- Communication skills
- Analytical thinking
- Continuous Improvement/Waste Reduction
- Conflict resolution
- Talent acquisition
- Organizational skills
- Strategic planning
- Team leadership
- Project Management
- Complex Problem-Solving
Accomplishments
- Project Mgr for Filing Documentation Process
- Training Facilitator of Employee Recognition System
- Leading over 20 employees in 3 Insurance Segments
- Success Implementation of Casualty & Property Process and System Guidance enhancements.
Timeline
Underwriting Support Supervisor
Liberty Mutual Insurance
09.2021 - Current
Account Specialist
Liberty Mutual Insurance
03.2015
Customer Claims Representative-Rental Management Team
05.2014 - 03.2015
Insurance Assistant
06.2013 - 05.2014
Associates: Applied Science, Business Administration Management -
Tarrant County College
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