Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Nikevia McNeil

Memphis,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Family Dollar
07.2021 - Current
  • Greets and assists customers in a positive, approachable manager
  • Answers questions and resolves customer inquiries and concerns
  • Maintains a presence in the store by providing excellent customer service
  • Ensures a clean, well-stocked store for customers
  • At the direct of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures
  • Assists in unloading merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
  • Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts
  • Supports Store Manager in loss prevention efforts
  • Assumes certain management responsibilities in absence of Store Manager
  • Follows all Company policies and procedures.

Open Order Management

Dufresne Group
12.2020 - 06.2023
  • Researched products daily that indicate a commitment made at the point of sale and ensure it is handled correctly
  • Found resolutions to reschedule a guest’s delivery
  • Created and interpreted data from various sources in an efficient manner using Excel and other software
  • Maintained various spreadsheets to track location performance trends and take action upon any failure to execute procedures
  • Consolidated and reported all research findings broken down by market to Open Order Manager and redirect appropriately to the scheduling team
  • Communicated with stores, distributors, and distribution centers to correct mistakes and raise awareness of various issues
  • Contacted guests directly, if needed, in order to resolve issues
  • Verified that all reports of the scheduling team contact guests about their issues are being completed each day.

Member Services Professional

Tennessee Carriers
03.2015 - 09.2020
  • Assist customers via telephone & email
  • Verify insurance coverage for Medicare and Tenn-care members
  • Schedule customers transportation to various appointments
  • Assists third party vendors and clients with problem solving and escalated issues
  • Achieved employee of the month.

Lead Sales Associate

Dollar General
04.2014 - 03.2015
  • Worked as cashier & provided excellent customer service beyond expectation
  • Assisted a crew of three to five as needed
  • Lead Sales Associate
  • Responsible for maintaining a safe shopping experience for employees and customers
  • Maintained a clean work environment
  • Stocked and received merchandise
  • Performed other duties assigned by the Store Manager
  • Acted as lead in the absence of the store manager.

Shift Leader

Checkers & Rally’s
04.2013 - 03.2015
  • Worked as a cashier
  • Filled orders for customers in drive-thru line
  • Maintained excellent customer service
  • Shift Leader
  • Maintained a crew of four or more employees at once
  • Opened and closed restaurant as needed
  • Helped resolve on the job conflict & always provided a solution.

Cashier/Crew Member

McDonalds
01.2012 - 03.2013
  • Worked as a cashier
  • Maintained orders and transactions through drive thru
  • Performed other duties assigned by Shift Manager.

Education

Bachelor of Arts - Social Work

University of Memphis
Memphis
05.2025

Associate of Science -

Southwest Community College
Memphis
05.2022

Skills

  • WPM 75
  • QuickBooks
  • MS Outlook
  • Microsoft Word
  • Administrative Assistant
  • Novus
  • MS Office
  • Trapeze
  • Sharepoint
  • Excel
  • Staff Management
  • Special Assignments
  • Issue Resolution
  • Goals and Performance
  • Retail Sales Customer Service
  • Business Development Understanding
  • Professional Telephone Demeanor
  • Multi-Line Phone Talent

References

Available Upon Request

Languages

Spanish
Limited Working

Timeline

Assistant Store Manager

Family Dollar
07.2021 - Current

Open Order Management

Dufresne Group
12.2020 - 06.2023

Member Services Professional

Tennessee Carriers
03.2015 - 09.2020

Lead Sales Associate

Dollar General
04.2014 - 03.2015

Shift Leader

Checkers & Rally’s
04.2013 - 03.2015

Cashier/Crew Member

McDonalds
01.2012 - 03.2013

Bachelor of Arts - Social Work

University of Memphis

Associate of Science -

Southwest Community College

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Nikevia McNeil