Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikeya Chester

Management And Customer Service
Virginia Beach,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Sports Clips Hair Salon
03.2022 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Activity Center Assistant Leader

City of Virginia Beach
02.2018 - 09.2022
  • Set up classroom equipment and organized activities.
  • Collaborated with team members to streamline office processes for improved efficiency and productivity.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Contributed to a positive school culture by collaborating effectively with colleagues on various initiatives aimed at improving student outcomes.

Scheduling Coordinator

The Foleck Center
04.2017 - 05.2018
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
  • Improved patient satisfaction with timely and accurate appointment setting.

Medical Receptionist

Medical Temporaries
02.2015 - 01.2016
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

No Degree - Nursing

Old Dominion University
Norfolk, VA
05.2001 -

Skills

Customer Service Management

Employee Training

Store Merchandising

Team Development

Store operations

Emotional Support

Child assessment

Problem-Solving

Child Safety

Certification

Licensed Cosmetologist

Timeline

Store Manager

Sports Clips Hair Salon
03.2022 - 10.2024

Activity Center Assistant Leader

City of Virginia Beach
02.2018 - 09.2022

Scheduling Coordinator

The Foleck Center
04.2017 - 05.2018

Medical Receptionist

Medical Temporaries
02.2015 - 01.2016

No Degree - Nursing

Old Dominion University
05.2001 -

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Nikeya ChesterManagement And Customer Service