Nikeya Johnson
New York
Summary
Experienced Customer Service Supervisor with a focus on improving customer experiences and team productivity. Over 15 years of success in training, motivating staff, and managing inventory while building lasting customer relationships. Recognized for exceptional communication skills and consistently achieving and exceeding business objectives.
Overview
15
15
years of professional experience
Work History
Catering Coordinator
Flik (Compass Group)
06.2024 - Current
- Coordinated and executed catering events ranging from intimate gatherings to large-scale corporate functions with up to 250 guests.
- Served as primary liaison between clients, kitchen staff, and vendors to ensure seamless event execution.
- Managed event logistics including menu planning, staffing schedules, delivery timelines, and equipment rentals.
- Handled catering orders and updated client requests with accuracy in high-volume, fast-paced environments.
- Organized and led menu tastings for prospective clients to drive new business opportunities.
- Maintained detailed records of contracts, invoices, and event specifications, ensuring compliance and accurate billing.
Shift Supervisor
Starbucks
10.2021 - 10.2023
- Accomplish store objectives by supervising staff, organizing work processes, and enabling employee success through coaching and hands-on assistance.
- Provide quality beverages, whole bean, and food products for customers by following recipe and presentation standards.
- Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.
- Delegate tasks to ensure partners create and maintain the Starbucks experience for all customers.
- Act with integrity and honesty to promote the company's culture, values, and mission, while maintaining a calm demeanor during periods of high volume or unusual events.
Customer Service/ Front End Supervisor
Whole Food Market
01.2019 - 08.2021
- Assist in training of new Team Members, utilizing learning checklists and training materials.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 35 checkout stations to verify adequate cash.
Operations Coordinator
Guitar Center
04.2018 - 11.2018
- Facilitated customer navigation in store, completing sales and processing returns efficiently.
- Lifted, pushed, and pulled weights up to 50 pounds regularly.
- Rotated stock effectively using clearance markdowns and promotional sales.
- Created visually appealing displays featuring instruments such as guitars, basses, and drum sets.
- Engaged customers in discussions about promotions and special offers to boost sales.
Clerk
United States Postal Service
06.2013 - 08.2017
- Efficiently sorted, stamped, and accepted incoming mail from customers.
- Labeled packages accurately after weighing them for pricing and destination.
- Managed cash transactions while processing money orders.
- Took passport photos and processed all associated documentation.
- Filed reports regarding lost mail, stolen packages, or address changes.
- Facilitated mail delivery by loading items into bags and crates for trucks.
- Ensured accuracy in mail sorting through oversight of operations.
- Responded to customer phone calls promptly, addressing inquiries effectively.
Lead Cashier
Marshall's
06.2010 - 11.2013
- Facilitated customer navigation in store, completing sales and processing returns efficiently.
- Lifted, pushed, and pulled weights up to 50 pounds regularly.
- Rotated stock effectively using clearance markdowns and promotional sales.
- Created visually appealing displays featuring instruments such as guitars, basses, and drum sets.
- Engaged customers in discussions about promotions and special offers to boost sales.
Education
High School Diploma -
Manhattan Theatre Lab H.S
New York, NY06.2008
Skills
- Customer service leadership
- Team building and management
- Resolution techniques
- Proficient in Microsoft Office
- Time efficiency strategies
- Interpersonal skills
Timeline
Catering Coordinator
Flik (Compass Group)
06.2024 - Current
Shift Supervisor
Starbucks
10.2021 - 10.2023
Customer Service/ Front End Supervisor
Whole Food Market
01.2019 - 08.2021
Operations Coordinator
Guitar Center
04.2018 - 11.2018
Clerk
United States Postal Service
06.2013 - 08.2017
Lead Cashier
Marshall's
06.2010 - 11.2013
High School Diploma -
Manhattan Theatre Lab H.S
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