Nikeya Robb
Detroit,MI
Summary
Results-oriented business leader with more than years of experience in day-to-day Business Operations Management and Training. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Forward-thinking team leader skilled at operating and educating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Center Director
Matrix Human Services
01.2024 - Current
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 9-member team.
- Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
Business Services Operations Manager
Bright Spring
06.2020 - 07.2023
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Evaluated upcoming program plans to forecast expected resource needs.
- Implemented policies and standard operating procedures for continuous improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 50-member management team with related direct reports.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Spearheaded department training for appraisals of new components.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Managed and allocated staff and material resources to meet production goals.
- Planned and resourced personnel and logistics for 60 operations component exercises resulting in over 400 personnel trained to act quickly in critical roles.
Operations Manager
Bright Spring
06.2020 - 09.2022
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Implemented policies and standard operating procedures for continuous improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10-member management team with related direct reports.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Implemented loading dock process and productivity improvements which saved over $1500 dollars in fuel cost for Outbound and Inbound.
Operations Manager
Toyota Motor Manufacturing
03.2018 - 06.2019
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Implemented policies and standard operating procedures for continuous improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10-member management team with related direct reports.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Education
Master of Science - Information Technology Systems
University of Arizona
Tucson, AZ03.2025
Certificate - SHRM-CP SHRM-SCP Recertification Qualifying
University of Arizona
Tucson, AZ01.2024
Master of Arts - Education, Specializing in Higher Edu Admin
Ashford University
San Diego, CA05.2020
Bachelor of Arts -
Central State University
Wilberforce, OH05.2015
Skills
- Budgeting and forecasting
- 5 years’ experience working in Operations Management, Project Leader, Services Manager, Overseeing budget requirements for client projects
- Understanding of learning management systems (STARS)
- Expertise in people management and leadership
- Strong organizational skills
- Management information systems
- Work flow planning
- Risk analysis and management
- SAP expertise
- Hazardous operations oversight
- Risk management
- Detail-oriented
- Project planning and development
- Purchasing and procurement
- Employee relations
- Natural leader
- Logistics management
- Organized
- Strategic planning
Timeline
Center Director
Matrix Human Services
01.2024 - Current
Business Services Operations Manager
Bright Spring
06.2020 - 07.2023
Operations Manager
Bright Spring
06.2020 - 09.2022
Operations Manager
Toyota Motor Manufacturing
03.2018 - 06.2019
Master of Science - Information Technology Systems
University of Arizona
Certificate - SHRM-CP SHRM-SCP Recertification Qualifying
University of Arizona
Master of Arts - Education, Specializing in Higher Edu Admin
Ashford University
Bachelor of Arts -
Central State University
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