Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Nikeyshia Hailey

Walkertown,North Carolina

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated to new situations and challenges to best enhance the organizational brand.

Overview

1
1
Certification

Work History

Patient Financial Navigator

Novant Health, Inc
Winston-Salem, NC
04112000 - Current
  • Coordinated with third party payers on claims processing issues.
  • Identified discrepancies in patient accounts and resolved them in a timely manner.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Verified accuracy of patient information in databases and documents.
  • Worked with hospital personnel to develop cost-effective payment solutions for patients.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Researched and identified potential sources of funding for medical care.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Processed credit card payments from patients for medical services rendered.
  • Provided guidance to patients regarding insurance coverage, payment plans, and available resources.
  • Developed strategies to reduce outstanding balances owed by patients.
  • Collaborated closely with case managers, social workers, physicians, and nurses, as needed.
  • Explained the various billing procedures and processes to patients.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Ensured compliance with federal regulations related to healthcare financing.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Educated patients about their rights as healthcare consumers.
  • Negotiated payment arrangements with insurance companies on behalf of patients.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Maintained up-to-date records of all financial transactions related to patient care.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.

Education

Bachelor of Arts - Sociology

Fayetteville State University
Fayetteville, NC
12-2023

Medical Computer Specialist

ECPI University
Greensboro
12-1999

Skills

  • Customer Service
  • Conflict Resolution
  • Medical Terminology
  • Vital Statistics Documentation
  • Verbal and Written Communication
  • Knowledge of Community Services and Programs
  • 50 WPM Typing Speed
  • Attention to Detail
  • Data Collection
  • Claims Handling and Coverage Verification
  • Reliability and Dedication
  • Resource Allocation
  • Collections Management
  • Risk Management Assessment
  • Vital Statistics Documentation
  • Database Search and Data Entry Skills
  • Communicating to Patients and Families

Affiliations

  • BRG(Business Resource Group)
  • Volunteer

Accomplishments

  • Cum Laude

Certification

  • Certified Notary Public

Timeline

Patient Financial Navigator

Novant Health, Inc
04112000 - Current

Bachelor of Arts - Sociology

Fayetteville State University

Medical Computer Specialist

ECPI University

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Nikeyshia Hailey