Nikhat Fatima

Tutor students in Elementary,Middle and High School Science subject. Tutored AP chemistry and Honors Chemistry for High school students.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Motivated students towards learning and studying to build self-confidence.
Supported students with helpful study habits and exam strategies.
Provided homework assistance using specific curriculum and materials.

• Assisting patients with referrals and supporting them in their wellness and medical care.
• Maintaining patient records, documenting and communicating effectively with patient's care team.

Customer service analyst: Quality Control Analyst:

• Effectively managed a high-volume of outbound calls ,performing audits of insurance enrollments {medical ,dental and vision} enrollment plans with analyst of clients .
• Made requested policy and plan changes.
• Maintained data and reports.
• Analyzed customer issues so as to develop processes to increase customer satisfaction.
• Addressed and resolved customer enrollment plans empathetically and professionally.
• Maintained history records and related problem documentations for future reference.
• Maintained up-to-date knowledge on customer enrollment medical ,vision and dental enrollment plans .
• Maintained broad knowledge about company's products and services
• Awarded Titan of month for performing highest number of audits.
• Performed quality control check of audits performed by team. Managed over 500 audits per day for medical, dental and vision insurance claims.
• Played role of quality control analyst handling issues and resolving them with analyst of respective clients.
• Maintained data and analysis of reports.

Quality control analyst:

• Distilled water testing Chemical and microbial testing.
• Performed microbial testing for Bacteria, Fungi and other specific bacteria like E.coli, Salmonella etc.
• Physical testing of solid dosage forms,
• Performed Purity Testing of Raw Materials for solid dosage forms and liquid dosage forms.
• Preparing reports and Data,
• Making standard operating procedures using United State Pharmacopeia, Indian Pharmacopeia and British Pharmacopeia

Making outbound calls to the customer giving proper knowledge of the product and promoting the business.

• Documented log sheets and maintained database by entering, verifying and backing up data.
• Maintained Quality service by following organization standards
• Maintained up-to-date knowledge of bank policies regarding payments, account changes and upgrades
• Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service.
• Respond to questions and concerns about accounts and escalate calls appropriately.
• Consistently improve customer satisfaction through expert resolution of issues and concerns.

High School Teacher and Medical and Engineering Common Entrance Test Tutor|Scan Tech Academy

Facilitate learning of students in grades 9 - 12 in the subjects Chemistry, Botany and zoology. Designed curriculum and collaborated with the Academy and evaluated effectiveness of teaching and learning in order to improve students achievement. Developed strategies and activities to engage students and encourage them.
I prepared students appearing for medical and engineering common entrance test, EAMCET.
Taught Science,Botany, Zoology and Chemistry for students.
Methodically planned and executed on lesson plans and resources for students to expertise on lessons.