Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikhil Ahluwalia

Merrick,NY

Summary

College student who's self driven, and eager to learn various skills to apply to the real world. With excellent communication skills and team player mindset, positive outcome is expected. With experience in Customer Relationship Management and connecting with Clients/Customers, I've learned about conflict resolution to avoid any negative relationship.

Overview

2
2
years of professional experience

Work History

Paralegal/Legal Assistant

Anas Khalon Law PLLC
12.2023 - Current
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Edited and proofread legal documents to verify accuracy.
  • Conducted detailed client intakes and entered information into company database.
  • Revised and finalized letters, briefs, and memos.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.

Airline Customer Service Supervisor

Jetway LLC
01.2022 - 12.2023
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.

Education

No Degree - Criminal Justice

Iona College/Molloy University
New Rochelle, NY
05.2024

Skills

  • Negotiation
  • Administrative Support (Computer Skills)
  • Proofreading
  • Time Management

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Paralegal/Legal Assistant

Anas Khalon Law PLLC
12.2023 - Current

Airline Customer Service Supervisor

Jetway LLC
01.2022 - 12.2023

No Degree - Criminal Justice

Iona College/Molloy University

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Nikhil Ahluwalia