Nikhil Chinthala

Proactive and detail-oriented IT Support Analyst and Business Analyst with 8 years of combined experience in business process analysis, requirement gathering, documentation, and technical support. Adept at bridging the gap between business needs and technology solutions by translating requirements into clear functional specifications and ensuring smooth system implementation. Skilled in troubleshooting technical issues, providing end-user support, and managing IT systems, while also contributing to the successful delivery of business transformation projects.

At Avan Global Technologies in Hyderabad, gained valuable experience as a Business Analyst by collaborating with clients and internal teams to define requirements, prepare process documentation, and support Agile project execution. Assisted in backlog management using JIRA, created user stories and acceptance criteria, and supported testing activities to ensure client needs were met.

At Exceloid Soft Systems Pvt Ltd, worked as a Business Analyst focusing on requirement analysis, workflow documentation, and stakeholder communication. Experienced in developing process flows using Visio and Lucidchart, performing requirement traceability, and validating functionalities through User Acceptance Testing (UAT). Supported the preparation of wireframes, dashboards, and functional specifications while coordinating with developers, QA testers, and project managers to ensure timely delivery of solutions.

Academic expertise is further reinforced by a Capstone Project at St. Francis College titled “Student Information Management System”, where I served as a Business Analyst and Team Coordinator. In this project, I gathered requirements from faculty and students, designed workflows and system diagrams, and developed functional documentation for a centralized platform to manage student profiles, attendance, grades, and course registrations. I also prepared wireframes, coordinated testing activities, and presented the project outcomes to faculty, showcasing process automation, improved data accuracy, and enhanced user experience.

Skilled in tools such as Microsoft Office Suite, JIRA, Confluence, MS Visio, Lucidchart, Draw.io, SQL (basic), Power BI, Tableau, and wireframing tools like Figma and Balsamiq. Known for strong analytical skills, problem-solving ability, clear communication, and adaptability to dynamic environments. Recognized for building effective collaboration between stakeholders, technical teams, and management to deliver solutions that improve efficiency and user satisfaction.

Looking forward to leveraging combined expertise in IT support, business analysis, and academic project experience to contribute meaningfully to technology-driven initiatives and organizational success