Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Programs
Generic
NIKHIL GAUBA

NIKHIL GAUBA

Mckinney,TX

Summary

EXPERIENCE SUMMARY

Experienced Digital Transformation Leader with focus on Sales, Business & Technology Strategy, Strategy and Advisory Consulting, Delivery and Implementation across Functional ( HCM, CRM, ERP), Industry ( Healthcare, Financial Services, Retail) & Technology (Salesforce, Workday, Google, AWS, Azure) transformation programs. Thought leader, customer focused and passionate to drive business transformation from strategy, architecture to solution execution enabling agility, value and efficiencies

EXPERIENCE JOURNEY

Experienced Leader with 23 years of Digital Transformation, Management with industry knowledge across business domains working with clients such as Target, 3M, JCI, Toyota, Amex, Deluxe, Capital One, Amerisource, CBRE, British Energy, UBS, Duke Energy, Jack in The Box, Dunkin, Levi’s, BCBS, UHG, Jabil, Prudential, FPI, Koch Industries, Marriott

Overview

23
23
years of professional experience

Work History

Sr. Director

Cognizant Technologies Solutions
08.2008 - Current

Front-Line Sales - Demand generation through net new revenue and expansion in current accounts.

Manage Global Delivery - Manage Global Delivery for strategic accounts for Process Automation, CRM, HCM, Integration, API and Cloud Transformation Programs.

GTM Strategy & Thought Leadership - Bringing the best of Cognizant offerings together to position unique and innovative solutions to our customers' business problems.

Industry Expertise - As a member of the Partner Advisory Board, representing deep domain expertise in industry verticals to advance Salesforce, MuleSoft, Google Cloud, Microsoft Cloud , Workday, Appian, Service Now, Boomi Product evolution.

Practice Growth & Competency Development - Ensuring the growth of scalable talent pyramids and competency centers across Americas and building out healthy fulfillment supply-chain for the practice.

Achievements

  • Achieved 30% YoY Practice Growth for consecutive years
  • Winner of "Client Service Excellence" Award
  • Successfully completed Harvard Leadership Program & UC Berkeley Digital Transformation Leadership Program
  • Industry representation at Innovation & Partner Events
  • Leading foster Women Diversity and Leaders in Practice
  • Leading University Partner Program to train and scale on Salesforce, Appian, Google Cloud resources

Director, Customer Success

Salesforce Technologies
01.2020 - 04.2021

Customer Success - Demand generation through net new revenue and expansion in current accounts leading key strategic transformation
Cross Functional Leadership - Bringing the best of Customer Success, Pre-sales and Professional Service offerings together to position unique & innovative solutions to our customers' business problems transformation needs

Industry Expertise – Salesforce Sales, Marketing, MuleSoft and Integration Advisory representing deep domain expertise in industry verticals to advance Integration & Process

Achievements

  • Achieved 100% Regional ACV and Renewal Targets
  • Defined and Led Channel, CS, Partner & Customer Operating model
  • Industry representation and Customer Success Videos
  • Cross functional Customer 360 POV and Solutions across Salesforce,

Sr. Manager Delivery

Infosys Technologies
05.2005 - 08.2008

Global Delivery, Technology Transformation- Solution design and implementation for strategic programs
GTM Strategy & Thought Leadership - Bringing the best of Infosys offerings together to position unique & innovative solutions to our customers' business problems and transformation needs

Practice Growth & Competency Development - Ensuring the growth of scalable talent pyramids and competency centers globally

Achievements

  • Achieved 30% Practice Growth YOY
  • Industry representation at
    Innovation & Partner Events
  • Designed and Built Financial Transaction Hub for Payments using SWIFT

Product Manager, Delivery

Manthan Systems
05.2003 - 05.2005

Product Development- Solution design and implementation for ERP and Retail Analytics Product
Customer Success - Customer Retention and Sales Growth

Achievements

  • Achieved 120% ROI within 2 years of Product Launch
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions

Education

MBA - Accounting And Business Management

University of St. Thomas
Saint Paul, MN
05.2016

Bachelors of Egineering - Electronics And Computer Engineering

MD University
India
05.2001

Skills

    Industry and Domain : Managed Large Programs and Consulting experience across Retail, Banking, Insurance, Utility and Communication Industry

    CRM, HCM, Process Automation: Salesforce, Workday, Pega, Appian, Service Now Services Consulting and Program Delivery

    Cloud Modernization and Migration : Amazon and Azure Services Consulting and Program Delivery

    API Management & Integration : MuleSoft, IBM , Google Apigee Services Consulting and Delivery

    Product & Program Management : ITIL , Agile Certified and Management Experience for Large Programs

    Enterprise Architecture : TOGAF Certified and Enterprise, Solution Architecture Experience

Accomplishments

    Practice Growth and Managed PNL for 100 Million : Led and achieved 30% Growth YOY to generate and grow services revenue to 100 Million annually

Leadership Programs

  • Completed Emerging Partner Program, Harvard University - 2015
  • Completed Digital Transformation Leadership Program, UC Berkeley - 2022
  • Pursuing in CTO Leadership Program, Wharton University - 2023

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NIKHIL GAUBA