Nikhil Ghimire
Richmond,CA
Summary
Resourceful Client Advisor known for high productivity and efficient task completion. Specialize in client relationship management, financial product knowledge, and conflict resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service and client satisfaction.
Overview
11
11
years of professional experience
Work History
Client Advisor
Vinfast Auto
Richmond, CA
09.2024 - Current
- Assisted customers in making informed decisions about the electric vehicles they were interested in purchasing.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Consistently exceeded quotas by pursuing and closing sales.
- Provided follow-up customer service after a car sale was completed.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
Uber Partner
Uber And Lyft
San Francisco, CA
10.2018 - 06.2024
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Delivered or picked up mail and packages for customers or employees.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Adapted to varying traffic conditions and rerouted to maintain timely service.
Cashier
Santa Clara Organic Market
San Francisco, CA
01.2020 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained work area and kept cash drawer organized.
- Assisted with unloading delivery trucks and stocking shelves with incoming merchandise.
Customer Service Representative
Genting Resort World Berhad
Genting Highlands, Malaysia
03.2014 - 10.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
FHS Diploma in Hotel Management - Hospitality
International School of Tourism & Hotel Management
Kathmandu01-2015
Skills
- Customer service
- Product knowledge
- Sales strategies
- Follow-up support
- Customer relationship management
- Market analysis
Timeline
Client Advisor
Vinfast Auto
09.2024 - Current
Cashier
Santa Clara Organic Market
01.2020 - 07.2021
Uber Partner
Uber And Lyft
10.2018 - 06.2024
Customer Service Representative
Genting Resort World Berhad
03.2014 - 10.2014
FHS Diploma in Hotel Management - Hospitality
International School of Tourism & Hotel Management
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