Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Other relevant skills and interests
Generic

Nikhil Juneja

Edmonton

Summary

Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach. Qualified with robust background in retail management. Proven track record of streamlining store operations and enhancing customer satisfaction. Demonstrated proficiency in team leadership and inventory control.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Manager (for 3 Different Stores)

Pet Valu
10.2022 - Current
  • Hire and train new employees, along with leading the team towards meeting store goals
  • Manage inventory levels to ensure all necessary supplies were available
  • Take care of all weekly and monthly orders of store goods from Pet Valu and outside vendors
  • Make weekly schedules for staff at all 3 store locations
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Developed team training programs to enhance product knowledge and sales techniques.
  • Analyzed sales data to identify trends, driving targeted marketing strategies and promotions.
  • Managed staff scheduling, optimizing workforce efficiency during peak periods.

Customer Service

Pet Valu Devon
09.2021 - 09.2022
  • Aided customers in finding store products and answered any questions regarding pet nutrition and care
  • Communicated effectively with coworkers and worked efficiently while completing daily tasks
  • Stocked and organized shelves
  • Cared for store animals
  • Provided customer service on accounts and resolved problems.
  • Increased customer service ratings significantly through personable service.
  • Trained new hires on customer service policies and procedures.
  • Increased repeat business by providing exceptional customer service experiences.
  • Provided exceptional customer service, resolving dealer issues quickly and effectively.

Operations Executive

More Than Travel India
02.2016 - 02.2018
  • Prepared travel packages and itineraries as per customer demand
  • Processed and completed all visa documents necessary for international travel
  • Handled payments and handovers after the sales team
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Managed vendor relationships, ensuring timely delivery of services and products.
  • Coordinated logistics for travel arrangements, optimizing schedules for client satisfaction.
  • Collaborated on operational support tasks to achieve common goal.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.

Education

Masters - Travel and Tourism

Maharshi Dayanand University
06.2018

Bachelors - Travel and Tourism

Maharshi Dayanand University
05.2016

Skills

  • Fluent in both English and Hindi
  • Auditory understanding of Punjabi
  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Team Training
  • Leadership development
  • Sales analysis

Certification

Certificate in the participation in the national seminar of Employment, Education, and Entrepreneurship in Tourism & Hospitality from MDU

Languages

English
Native or Bilingual
Punjabi
Professional Working
Hindi
Native or Bilingual

Timeline

Retail Manager (for 3 Different Stores)

Pet Valu
10.2022 - Current

Customer Service

Pet Valu Devon
09.2021 - 09.2022

Operations Executive

More Than Travel India
02.2016 - 02.2018

Bachelors - Travel and Tourism

Maharshi Dayanand University

Masters - Travel and Tourism

Maharshi Dayanand University

Other relevant skills and interests

  • Strong team communication and problem-solving skills, as well as the ability to work independently with high attention to detail, organization, and efficiency
  • Well-trained in customer service and high-pressure situations
  • Passionate about the outdoors, travel, and fitness, and enjoy interacting with people and animals

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