Nikhil Kumar Singh
Oxford
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate/Facility Operations Staff/Game Day Operations Staff
CWRU Veale Athletic Center
08.2016 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provide facility tours and issue athletic equipment. Ensure facility is clean and safe
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Perform set-up and tear-downs of athletic events and/or physical education classes
Entrepreneur
Bay Leaf Cafe
08.2011 - 08.2015
- Assisted family with the formation of three sole proprietorships (LLCs) (full-service modern day spa and salon, frozen yogurt delicacy shop and Indian cuisine café)
- Developed successful business model and organized requisite documents for business ventures
- Established social media presence for all the proprietorships
- Interacted with a network of small business of America mentors and collaborated with the Spicetech Inc. in India to create the café’s website and menu
Front of House (FOH) Manager
Bay Leaf Café
12.2012 - 07.2014
- Completed biweekly/monthly inventory reports and sales reports. Oversaw opening and closing procedures
- Assisted in hiring of new employees and promotion of existing employees to shift leaders
- Trained new employees on rules/regulations/responsibilities including: hygiene controls, safety norms, use of Point of Sale system, customer service expectations.
- Ensured compliance with the Arizona Department of Health’s standards and regulations
Education
Ph.D. Student - Clinical Psychology
Miami University
Oxford, OH01.2026
M.A. - Psychology
Miami University
Oxford, OH05.2022
B.A. - Psychology and Cognitive Science
Case Western Reserve University
Cleveland, OH01.2018
Skills
- Customer support
- Problem resolution
- Teamwork and collaboration
- Issue and complaint resolution
- Quality control
- Sales expertise
Timeline
Customer Service Associate/Facility Operations Staff/Game Day Operations Staff
CWRU Veale Athletic Center
08.2016 - 05.2018
Front of House (FOH) Manager
Bay Leaf Café
12.2012 - 07.2014
Entrepreneur
Bay Leaf Cafe
08.2011 - 08.2015
M.A. - Psychology
Miami University
B.A. - Psychology and Cognitive Science
Case Western Reserve University
Ph.D. Student - Clinical Psychology
Miami University
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