Summary
Overview
Work History
Education
Skills
Timeline
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NIKHIL PADIGELA

Austin,TX

Summary

  • Extensive experience in managing Salesforce Product Suite /Development /Administration; Play an imperative role to meet administrative needs of users to promote data/objects from development to production in Salesforce environment
  • Techno-functional skills in ensuring successful design & delivery of Salesforce implementations while defining new process flows, analyzing project scope and communicating business & technical concepts
    Well versed with CRM processes and recommend solutions to improve processes using SFDC for user and web service testing Captured business requirements and translating the identified requirements into technical/business solutions
  • Strong understanding of Salesforce platform and SFDC development in implementing Apex classes, Test classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL
  • Extensively worked on configuring and customizing dispatch console for Service Appointments, Resource absence and Service Resource
  • Hands on experience in configuring scheduling policy with work rules and service objectives
  • Carried out Inventory lifecycle collecting necessary data to finish work order and other dependencies
  • Experience in Global optimization, In-Day optimization, Scheduling recipes with numerous group appointments
  • Excel in integrating AppExchange Applications and backend systems using Salesforce
  • Excellence in providing cost-efficient solutions and analyzing new modules and products in market and see how it fits business needs
  • Experience in merging business process at the time of acquisitions and integrating website with salesforce and other backend systems

Overview

9
9
years of professional experience

Work History

Senior Salesforce Consultant

Cadalys
02.2024 - Current
  • Key Initiatives Implemented: Case Management, LWC and Flows for customer UI, Salesforce Major Release Management
  • Integrated site24*7 with salesforce to create critical incidents and streamline the assignment
  • Developed and customized user interface in salesforce.com using Visual force, Apex Controllers and Force.com IDE.
  • Involved in requirements analysis, designing new initiatives
  • Refactored the existing triggers to adhere best practices and design patterns

Senior Salesforce Consultant

Conga
10.2021 - 02.2024
  • Developed Lightning Web Components (LWC) to create custom views for Opportunity Management, optimizing agent workflows by dynamically presenting relevant fields based on Opportunity stage, resulting in significant time savings.
  • Managed Territory Management processes, utilizing geographical data to construct and refine territories using maps and implementing territory rules. Designed and implemented Apex batch classes to automate updates of Account and Contact records with Territory information, enhancing organizational efficiency.
  • Successfully implemented Salesforce Service Cloud, configuring and customizing the platform to meet specific business requirements and ensure seamless integration with existing systems and processes.
  • Collaborated closely with cross-functional teams, including Solution Architects, Technical Leads, and Product Management, to translate business needs into Salesforce solutions. Actively participated in Agile SDLC methodologies, contributing to sprint planning, backlog refinement, and delivering high-quality solutions on time.
  • Demonstrated expertise in integrating external APIs with Salesforce, enabling seamless data exchange and enhancing platform functionality. Experience in both consuming external APIs and exposing Salesforce APIs, facilitating interoperability with external systems.
  • Proficient in Salesforce deployment processes, including code reviews, pull request approvals, and deploying code to higher orgs. Skilled in troubleshooting deployment issues, ensuring smooth transitions between development, testing, and production environments.
  • Committed to driving continuous improvement initiatives, proactively identifying opportunities to optimize performance, enhance security, and increase out-of-the-box functionality while minimizing customization. Actively involved in performance testing, tuning, and optimization efforts to maximize platform efficiency and user satisfaction.
  • Strong understanding of CRM principles and best practices, with a proven ability to leverage Salesforce capabilities to meet business objectives effectively.

Senior Salesforce Engineer

Wayfair
12.2019 - 10.2021
  • Performed the roles of Salesforce.com Developer and Administrator in the organization
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Experience with the integrating SFDC and AppExchange partners such as Lyft, ClickSend SMS, Verified first Background Check and Tango Gift Card
  • Developed Omni-Channel for the routing of B2C prospects and customer service cases
  • Integrated with Zuora for Credit Card verifications and process
  • Used lighting design systems framework in visual force pages to make the lightning UI
  • Designed and maintained different environments, included Development, Test and Production
  • Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com
  • Developed and customized user interface in salesforce.com using Visual force, Apex Controllers and Force.com IDE.

Sr. Salesforce System Engineer

Clean Harbors
09.2015 - 12.2019
  • Awarded Chairman's Customer Now Award 2019 for improving business process and making it more cost-effective, seamless and time saving by 60%
  • Received Best Employee Salesforce Award 2018 for making sales process seamless for sales users
  • Implemented Pardot a marketing cloud/module of salesforce and connected with sales and service clouds; ROI metrics expected in Oct '19
  • Custom Territory Management; Replaced legacy process with Case Management, Omni Channel Routing, Field Service Lightning and reduced processing time by 60%
  • Used native Salesforce Quotes process implemented Q2C process in Salesforce instance; this process replaced back and forth email process and used legacy quoting systems to generate a quote, which takes 3-4 hours for field to get the quote.

Education

Master of Science - Computer Science

University of Central Missouri
Warrensburg, MO

Skills

  • Strategic Thinking
  • Customer Engagement
  • Sales Support
  • Requirements Gathering
  • Software Development
  • Object-Oriented Programming
  • API Integration

Timeline

Senior Salesforce Consultant

Cadalys
02.2024 - Current

Senior Salesforce Consultant

Conga
10.2021 - 02.2024

Senior Salesforce Engineer

Wayfair
12.2019 - 10.2021

Sr. Salesforce System Engineer

Clean Harbors
09.2015 - 12.2019

Master of Science - Computer Science

University of Central Missouri

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NIKHIL PADIGELA