Nikhil Rajagopalan
Exton,PA
Summary
Seasoned professional with overall 15+ years of experience in Resource Management (RMG)/ Talent Management (TMT)/ Work Force Management (WFM) functions including Strategic Planning, Resource Allocation, Talent Management, Bench Management, Stakeholder Management, Resource On boarding, Data Management, Workforce Management.
Overview
17
17
years of professional experience
Work History
Deployment Manager
PricewaterhouseCoopers
Bangalore, India
09.2023 - 11.2024
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
- Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.
- Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
- Conducted thorough skills assessments to match personnel with appropriate projects, optimizing team performance.
- Coordinated with project managers to forecast resource needs, preventing last-minute scrambles.
- Facilitated cross-departmental collaboration to ensure resources were optimally utilized across organization.
Resource Manager
GadgEon Smart Systems Pvt. Ltd.
Kochi, India
07.2021 - 09.2023
- Key role in working with the Directors/cluster Heads on planning and finalizing the Sourcing plan and Fulfillment plan
- Internal talent utilization and bench management & there by redeployment
- Closing the requirements with the best possible internal options available
- Responsible for end-to-end fulfillment including demand-supply matching, allocation, tracking and monitoring progress of fulfillment
- Bench management and placing resources to different projects based on their skill sets - Works closely with Delivery team and Customer to understand their needs and working towards in closing their demands opened with different sourcing channels
- Heading the external sourcing channel for the company, reviewing the external sourcing pipeline, Vendor utilization and their management
- Monitoring the Resource pipeline
- Demand forecasting & Capacity planning - Works closely with stakeholders to determine the Quarterly Demand forecasting
- Proactive planning for strategic/pro-active hiring in coordination with the account team
- End to end exposure to the talent supply chain - workforce management - staffing/allocation
- Heading the Campus recruitment for the company - Closely working with delivery stakeholders to understand their fresher needs for upcoming year and to work with different college placement cells to onboard freshers and train them on the required skills as per the demands shared by delivery team
- Working with account to ensure adequate GPM are maintained for every position/project and plan/execute actions to reduce the low GPM resources in accounts through Talent Refresh
- Training Needs Identification and Scheduling the training's
- Monitoring the training feedback
- Identifying and implementing corrective actions based on the feedback received
Assistant Manager - RMG
UST
Kochi, India
01.2018 - 07.2021
- Implement and deliver customer focused HR services to the Clusters that contributes to the attainment of UST's strategic objectives
- Develop and promote effective and credible working relationships with the front-line managers and vertical leadership team
- In conjunction with Head of Resourcing, assess and plan future resource requirements based on projected workflows wider needs of the business
- Training Needs Identification and Scheduling the training's
- Monitoring the training feedback
- Identifying and implementing corrective actions based on the feedback received
- Key role in working with the Vertical/cluster Heads on planning and finalizing the Sourcing plan/action items
- Stakeholder management, Problem Solving and Conflict Management
- Proactive planning for strategic/pro-active hiring in coordination with the account team and executing the plan in coordination with Recruitment/Training/Campus Team
Assistant Manager - PMO
IBS Software Services
Thiruvananthapuram, India
10.2016 - 01.2018
- Worked as Assistant Manager for Resource Management group for multiple Business lines
- Key role in planning & staffing for the R&D project in IBS
- Played an elemental role in client relations
Associate Manager - HR
UST Global
Thiruvananthapuram, India
01.2011 - 10.2016
- Worked as Assistant Manager for Resource Management group for multiple Business Verticals
- Stakeholder Management and Client Relations
- Worked at US for one of the Retail Customer and was able to add bring additional revenue as part of the assignment
Subject Matter Expert
Sutherland Global Services
Kochi, India
10.2007 - 01.2011
- Worked as Subject Matter Expert for one of the US ISP's billing department
- Managed a team of 25 people to ensure that the TAT is met as per the client requirement
- Training - Was able to train the new joiners on process and quality aspects
Education
Bachelor of Science - Physics with Computer Application
Al-Ameen College
Kochi, India06.2007
Skills
- Strategic Planning
- Employee Relations
- Internal & External Stakeholder Management
- Training & Development
- Campus Relations
- Talent Management
- Bench Management
- Workforce Management
- Technical Recruitment Management
- Demand Planning
- Vendor Management
- Program Management
References
- Tinu Thomas, GadgEon Smart Systems Pvt. Ltd., Tinu.Thomas@gadgeon.com, 9895013886
- George Jose, UST, 9895433722
- Premanand S K, IBS Software Services, 8606039530
- Bejoice Padman, UST, 9946817641
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Deployment Manager
PricewaterhouseCoopers
09.2023 - 11.2024
Resource Manager
GadgEon Smart Systems Pvt. Ltd.
07.2021 - 09.2023
Assistant Manager - RMG
UST
01.2018 - 07.2021
Assistant Manager - PMO
IBS Software Services
10.2016 - 01.2018
Associate Manager - HR
UST Global
01.2011 - 10.2016
Subject Matter Expert
Sutherland Global Services
10.2007 - 01.2011
Bachelor of Science - Physics with Computer Application
Al-Ameen College