Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nikhil Seth

Hudson,USA

Summary

Enterprise Mobile Consultant with over 10 years of experience in endpoint management and IT service operations. Expertise in designing EUC strategies and deploying Intune MDM solutions for diverse enterprises. Proven ability to enhance operational efficiency and device security while aligning technology with business objectives. Strong background in project management and strategic planning, driving organizational growth and profitability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Subject Matter Consultant (Endpoint Management)

Confidential Client
Hudson, USA
10.2021 - 02.2025
  • Led strategic end-user computing initiatives to align endpoint management with organizational goals.
  • Designed and implemented Intune-based MDM solutions, including Autopilot configuration and device security frameworks.
  • Conducted readiness assessments and developed disaster recovery plans for enterprise mobility platforms.
  • Optimized operational workflows using PowerBI and SQL for enhanced reporting and analytics.
  • Collaborated with stakeholders to drive process improvements, achieving a 96% increase in operational efficiency.

Senior Subject Matter Expert

Microland Pvt Ltd
Bangalore, India
12.2014 - 07.2021
  • Defined EUC strategies for small, medium, and large enterprises, focusing on Intune, Airwatch, and Xenmobile platforms.
  • Led migrations (e.g., Airwatch to Intune, Xenmobile to Intune) and consolidations, reducing operational costs by XX% (please confirm metrics).
  • Configured and managed Windows Autopilot, iOS ADE, Android Zero Touch, and Samsung Knox for seamless device deployments.
  • Developed process improvement documentation and disaster recovery frameworks to enhance system reliability.
  • Delivered actionable insights through SQL and PowerBI reporting, improving decision-making for endpoint management.
  • Managed device security using SEP and Defender, ensuring compliance with enterprise standards.

Cloud Operations Administration Senior Analyst

Accenture India Pvt Ltd
Gurugram, India
03.2013 - 12.2014
  • Spearheaded Level 3 enterprise mobility solutions for iOS and Android corporate devices, ensuring adherence to SLAs.
  • Identified process inefficiencies and implemented improvements, boosting customer satisfaction by XX% (please confirm metrics).
  • Maintained document control systems, including work instructions and procedures, to support ITIL-based service management.
  • Collaborated with cross-functional teams to resolve complex incidents and preempt issues through proactive measures.

Senior Associate

IBM
Gurugram, India
01.2012 - 03.2013
  • Provided L1.5 Active Directory support to business clients, achieving high customer satisfaction through timely issue resolution.
  • Contributed to service recovery initiatives, reducing downtime by XX% (please confirm metrics).
  • Researched and resolved client inquiries, ensuring alignment with service delivery standards.

Senior Technical Support Advisor

Convergys
Gurugram, India
07.2011 - 01.2012
  • Delivered exceptional customer service in telecommunications, resolving technical issues and upselling services.
  • Documented support interactions to build a robust knowledge base, improving team efficiency.
  • Explained complex technical solutions to non-technical users, enhancing customer understanding and satisfaction.

Customer Service Executive

HCL Technologies Ltd.
Noida, India
07.2010 - 12.2010
  • Provided high-level telephone and email support, resolving customer inquiries related to product specifications and billing.
  • Performed basic troubleshooting and escalated complex issues, maintaining accurate customer records.

Education

Master’s in Computer Science And Management - Computer Science

Fitchburg State University
Fitchburg, MA
05-2026

Post Graduate Diploma in Management (PGDM) -

Bhartiya Vidya Bhawan, Usha Laxmi Mittal Institute of Management
New Delhi, India
08.2024

Bachelor of Arts - Commerce

Delhi University, School of Open Learning
New Delhi, India
03.2015

High School Diploma -

New Era Public School
New Delhi, India
05.2009

Skills

  • Mobile device management solutions
  • Microsoft Intune and AirWatch
  • XenMobile and Samsung Knox
  • Android zero touch and iOS ADE
  • Service management frameworks
  • ITIL processes and incident management
  • ServiceNow and BMC Remedy expertise
  • Endpoint management strategies
  • Windows Autopilot
  • Device security measures
  • SEP and Defender solutions
  • Software update management practices
  • Cloud and data tools expertise
  • Azure and Power BI skills
  • SQL and Azure Data Factory knowledge
  • Process optimization techniques
  • Disaster recovery planning
  • Data consolidation and migration strategies
  • Readiness assessments for projects
  • Stakeholder engagement initiatives
  • Client consultation services
  • Cross-functional collaboration efforts
  • Reporting and analytics capabilities

Certification

  • ITIL Foundation, 01/01/19
  • Microsoft MD-101: Managing Modern Desktops, 06/01/20
  • Microsoft AZ-900: Azure Fundamentals, 02/01/20

Timeline

Subject Matter Consultant (Endpoint Management)

Confidential Client
10.2021 - 02.2025

Senior Subject Matter Expert

Microland Pvt Ltd
12.2014 - 07.2021

Cloud Operations Administration Senior Analyst

Accenture India Pvt Ltd
03.2013 - 12.2014

Senior Associate

IBM
01.2012 - 03.2013

Senior Technical Support Advisor

Convergys
07.2011 - 01.2012

Customer Service Executive

HCL Technologies Ltd.
07.2010 - 12.2010

Master’s in Computer Science And Management - Computer Science

Fitchburg State University

Post Graduate Diploma in Management (PGDM) -

Bhartiya Vidya Bhawan, Usha Laxmi Mittal Institute of Management

Bachelor of Arts - Commerce

Delhi University, School of Open Learning

High School Diploma -

New Era Public School

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