Nikhil Seth
Hudson,MA
Summary
Highly accomplished and detail-oriented professional with extensive experience in risk mitigation, process refinement, and enterprise-level operational efficiency. Demonstrated expertise in vulnerability management, software update management, and ensuring seamless service and change management in alignment with ITIL processes. Proficient in Azure administration, Intune mobile device management, threat protection, and device compliance, with a strong background in using advanced tools like Azure Data Factory and Power BI for data analysis and strategic decision-making. Skilled in team coordination, end-user communication, and fostering collaboration to achieve organizational goals. Adept at driving process improvements, solving complex problems, and enhancing business continuity to deliver exceptional outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Subject Matter Expert
Microland Limited
10.2021 - 02.2025
- Defined EUC strategy for small, medium, and large enterprises.
- Conducted readiness assessments for EUC platforms, focusing on Intune.
- Managed enterprise mobility through consolidation and optimization initiatives.
- Executed migrations from Airwatch and Xenmobile to Intune, ensuring minimal disruption.
- Developed disaster recovery plans to secure business continuity.
- Prepared process improvement documentation to enhance operational efficiency.
- Designed and developed ETL/ELT pipelines in Azure Data Factory to move data from various sources such as SQL Server, Azure Blob Storage, and REST APIs to Azure Synapse Analytics.
- Configured Linked Services, Datasets, and Pipelines for orchestrating data workflows.
- Implemented data transformations using Data Flows and stored procedures for data cleansing and enrichment.
- Utilized parameterized pipelines and dynamic content to handle reusable components.
- Automated data workflows using ADF triggers (Schedule/Event-based) for real-time and batch processing.
- Collaborated with Data Analysts and BI teams to deliver data models for reporting.
- Ensured data security and governance by implementing role-based access control (RBAC) and data encryption.
- Generated reports for Azure using SQL and PowerBI to support decision-making.
- Configured and deployed Windows Autopilot, addressing troubleshooting needs.
Cloud Operations Administration Sr. Analyst
Accenture DDC5
12.2014 - 06.2021
- Demonstrated flexibility collaborating with internal teams to resolve issues and develop solutions.
- Maintained document control system, including work instructions, procedures, and associated databases.
- Ensured alignment of work with agreed service levels and client requirements.
- Utilized proactive measures to enhance customer experience and maintain satisfaction levels.
- Identified weaknesses and implemented process improvements for increased efficiency.
- Contributed to Service Management through ITIL processes in Incident management and Operations.
- Provided Enterprise Mobility solutions for managing corporate devices across Android and iOS platforms.
- Managed multiple projects concurrently while ensuring individual project alignment.
Senior Technical Associate
IBM
03.2013 - 12.2014
- Resolved customer concerns, complaints, and inquiries to enhance satisfaction.
- Conducted thorough research on issues and implemented timely resolutions.
- Supported Business client as L-2 AD Resource, ensuring efficient service delivery.
- Acted as key resource for proactive Service Recovery initiatives.
- Provided IT customer support in desktop optimization and technical troubleshooting.
Senior Technical Support Advisor
Convergys
01.2012 - 03.2013
- Described Technical solutions to Direct customers to assist in problem resolution within the scope of Telecommunication Protocols.
- Providing Exceptional customer service and Pitching to Upsell upon successful customer resolution.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Technical Service Executive
Hcl Technologies Ltd.
07.2011 - 12.2012
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
- Provided basic troubleshooting and product set-up support for customers.
- Identified complications requiring further research and escalated to appropriate department or management.
- Updated account information in each customer's record to keep data accurate.
- Provided high-level telephone and e-support on products and services by assisting clients with questions concerning product specifications, cost, billing, and technology issues.
Education
PGDM - undefined
Bhartiya Vidya Bhawan, Usha Laxmi Mittal Institute of Mgmt.
Bachelor of Arts - Commerce
Delhi University
High School Diploma - undefined
New Era Public School
New DelhiMaster's Degree - Computer Science and Management
Fitchburg State University
MA07.2025
Skills
- Enterprise mobile management
- Problem-solving skills
- Operational risk assessment
- Change management strategies
- Operational efficiency
- ITIL service management
- Operations oversight
- Azure Administrator
Certification
- ITIL
- MD-101
- AZ-900
- AZ-104
- AZ-305
http://www.linkedin.com/in/nikhilseth7b542096
Timeline
Senior Subject Matter Expert
Microland Limited
10.2021 - 02.2025
Cloud Operations Administration Sr. Analyst
Accenture DDC5
12.2014 - 06.2021
Senior Technical Associate
IBM
03.2013 - 12.2014
Senior Technical Support Advisor
Convergys
01.2012 - 03.2013
Technical Service Executive
Hcl Technologies Ltd.
07.2011 - 12.2012
PGDM - undefined
Bhartiya Vidya Bhawan, Usha Laxmi Mittal Institute of Mgmt.
Bachelor of Arts - Commerce
Delhi University
High School Diploma - undefined
New Era Public School
Master's Degree - Computer Science and Management
Fitchburg State University
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