Nikhil Shrestha
Buena Park,CA
Summary
Experienced Front Desk Receptionist with a proven track record at Islander Inn And Suites, enhancing guest relations and front office management. Excelled in customer assistance, adeptly handled diverse payment methods, and streamlined the check-in process. Skilled in word processing and prioritizing tasks, significantly improving operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Islander Inn And Suites
Anaheim, CA
09.2021 - Current
- Processed payments from customers using a variety of payment methods, including credit cards, checks, and cash.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone, and via email.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Input customer data into reservation systems and updated to reflect room changes and maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Cashier
7-11 Convenience Store
Fullerton, CA
07.2019 - 07.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Khwopa H. S. School
Dekocha, Bhaktapur09-2015
Some College (No Degree) -
McNeese State University
Lake Charles, LASkills
- Customer assistance and interaction
- Performance improvement
- Front office management
- Guest relations
- Word processing
- Appointment confirmation
- Mail handling
- Work prioritization
- Cash register systems
- POS systems
Accomplishments
- Certification of Participation in Net Engineer from Aptech Computer Education.
- Certification of Appreciation for an active exhibitor in Educational Fete (2015) from Khwopa H.S.S.
- Completion of English Proficiency Test (TOEFL iBT)/SAT Test.
Certification
- Certification of Participation in Net Engineer from Aptech Computer Education.
- Certification of Appreciation for an active exhibitor in Educational Fete (2015) from Khwopa H.S.S.
- Completion of English Proficiency Test (TOEFL iBT)/SAT Test.
- Letter of appreciation as a full time front-desk employee from Islander Inn and Suites.
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Limited
Timeline
Front Desk Receptionist
Islander Inn And Suites
09.2021 - Current
Cashier
7-11 Convenience Store
07.2019 - 07.2023
- Certification of Participation in Net Engineer from Aptech Computer Education.
- Certification of Appreciation for an active exhibitor in Educational Fete (2015) from Khwopa H.S.S.
- Completion of English Proficiency Test (TOEFL iBT)/SAT Test.
- Letter of appreciation as a full time front-desk employee from Islander Inn and Suites.
High School Diploma -
Khwopa H. S. School
Some College (No Degree) -
McNeese State University
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