Nikhil Wadhere
Argyle
Summary
Results-oriented product leader with a strong focus on enhancing customer satisfaction. Over 14 years of experience in building and scaling digital products in high-growth environments. Skilled in user-centered design methodology, conducting user research, and defining successful products. Collaborative and able to drive cross-functional teams towards delivering exceptional products. Proficient in analytical and technical leadership, with a talent for translating customer needs into strategic solutions that drive business metrics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Group Product Manager
7-Eleven
02.2024 - Current
- Led strategy and development of the cart, checkout and post-checkout experience for the 7-Eleven Delivery App (7NOW), driving increased user engagement, retention, and conversion rates
- Influenced cross-functional teams including UX/UI designers, engineers, and data analysts to create a seamless checkout experience, reducing cart abandonment by 14% based of detailed analysis of user behavior and strategic feature enhancements
- Cultivated a high-performing team environment that fostered personal development while promoting accountability for overall success.
- Developed and implemented data-driven product roadmaps, using customer insights and analytics to prioritize features, leading to 12% growth in customer retention and repeat purchases
- Reduced time-to-market by streamlining internal processes and fostering a culture of continuous improvement
- Improved customer satisfaction rates by addressing key issues through targeted product enhancements
SENIOR PRODUCT MANAGER
Amazon
01.2022 - 02.2024
- Lead the global product vision and the roadmap to deliver exceptional consumer experience on Amazon Business for small businesses
- Identifying, strategizing and executing novel opportunities to growing the Amazon Business customer base and net spend per account
- Building 3-year visions, one-year operating plans, and requirements discovery while using data to influence leadership, technology and business priorities
- Solved problems with data-driven approaches, leveraging insights to identify root causes and optimal solutions
- Developing opportunities for strategic investments to deliver personalized payment solutions to small businesses
- Conceptualize and deliver comprehensive customer insights to better understand opportunities to improve the experience of customers globally
- Using the Working Backwards method to decompose business requirements and customer experiences into features and functions to drive the product roadmap
SENIOR PRODUCT MANAGER
7-Eleven
08.2020 - 01.2022
- Defined and Implemented long-term product vision, strategy, and roadmap for 7-Eleven digital- Mobile Checkout
- Successfully scaled Mobile Checkout from 400 to 3000 stores with features that delight customers and reduced customer end to end shopping time from 3 minutes to 58 seconds
- Monitored product performance and conducted A/B testing to optimize funnel performance and lift conversion rate by 18% YoY
- Reduced 90-day customer churn by 21%, increased cart conversion rates by 24% and cart size by 11% based through A/B testing, user research and rigorous data analysis
- Applied design thinking, user & market research to come closer to better understand customer needs and pain points, defined and executed strategy to address those needs and pain points
- Articulated and designed customer experiences and that creates customer pull & bring delight to customers
- Established processes to ensure product meets customer needs
- (e.g., roadmap prioritization, product lifecycle) and audit mechanisms (e.g., metrics, reporting, evaluation standards)
- Drove product discussions (e.g
- Vision, goals, tenets, roadmap, narratives, MBR/QBR, status) with executive representatives
- Oversaw and managed appraisal system geared towards driving high performance
SENIOR PRODUCT MANAGER
Nike Inc
01.2013 - 08.2020
- Implemented long-term product vision, strategy, and roadmap for platform products aligned with Nike digital vision
- Defined and analyzed key KPI's that inform success of platform/capability to support Nike Digital
- Conducted qualitative and quantitative analyses in order to identify new opportunities to improve and built new products resulting in 17% lift in customer engagement and 9% increase in customer adoption
- Partnered with engineering to build high-performance development team from 4 to 20 while maintaining 90% retention rate over my tenure
- Defined product requirements and break them down discrete collections of functionalities (Epics) and specific deliverable items (stories)
- Created mechanisms to help onboard all new talent to organization; mentor others
Education
MBA -
University Canada West
Victoria, BC01.2008
BBA - Business Administration
Delhi University
Delhi, India 01.2002
Skills
- Product Life Cycle
- Strategic Planning
- Product Vision & Strategy
- Functional Leadership
- Go-to-Market Strategy
- Product performance metrics
- Product discovery
- Stakeholder Management
- Data-driven decision-making
- Design thinking
Certification
- CSPO Certified - Certified Scrum Product Owner
- Pragmatic Marketing Certified Product Management: Customer Development
Timeline
Group Product Manager
7-Eleven
02.2024 - Current
SENIOR PRODUCT MANAGER
Amazon
01.2022 - 02.2024
SENIOR PRODUCT MANAGER
7-Eleven
08.2020 - 01.2022
SENIOR PRODUCT MANAGER
Nike Inc
01.2013 - 08.2020
MBA -
University Canada West
BBA - Business Administration
Delhi University
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