Nikhil Halai
Perth,Australia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cyber Security Intern
Racing And Wagering Western Australia
06.2023 - 11.2023
- Reviewed firewall configurations and rulesets for optimal performance, reducing exposure to external threats.
- Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
- Supported internal investigations into potential policy violations or data breaches, gathering digital evidence as needed.
- Provided technical support during scheduled maintenance windows, ensuring minimal disruption to critical systems.
- Collaborated with IT team to identify potential security risks and develop mitigation strategies.
- Assisted in the development and enforcement of security policies related to mobile devices and remote access, safeguarding sensitive data.
Junior IT Helpdesk Level 1
First Class Realty
06.2022 - 12.2024
- Assisted users by troubleshooting basic hardware, software, and network issues.
- Managed user accounts, including password resets and access permissions.
- Logged and tracked incidents using a ticketing system to ensure timely resolutions.
- Configured and set up devices like laptops, desktops, and printers.
- Provided clear, step-by-step guidance to users for resolving technical issues.
- Escalated complex issues to senior IT staff and followed up to ensure resolution.
- Maintained a customer-focused approach, ensuring a positive support experience.
- Proactively learned company systems and IT tools to improve support effectiveness.
Air Conditioning Installer
Uniflow Services
10.2023 - 01.2024
- Improved customer satisfaction by providing timely and efficient air conditioning installations
- Enhanced system performance by conducting thorough assessments of clients' needs and selecting appropriate equipment
- Reduced energy consumption for clients by installing energy-efficient air conditioning systems
- Maintained safe working environments by adhering to industry safety standards and protocols during all installations
Help-desk-assistant
Store Person
Ballajura Deli Express
10.2023 - Current
- Improved store organization by implementing efficient inventory management systems
- Streamlined order processing for faster customer service and increased sales
- Maintained accurate stock levels with regular audits and timely reordering of products
- Enhanced customer satisfaction through personalized assistance and product recommendations
- Ensured a clean, safe, and welcoming store environment for customers and staff alike
General Labourer
Wanneroo Metal Recycling
09.2020 - 06.2023
- Improved worksite safety by consistently adhering to established protocols and regulations
- Completed tasks efficiently for timely project completion within set deadlines
- Increased productivity with effective communication and collaboration among team members
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions
- Sorted different type of metals
- Bought metals from customers
Education
Bachelor of Science - Cyber Security
Edith Cowan University
06.2024
Diploma of IT - Diploma of Information Technology
Edith Cowan College
02.2022
Skills
- Empathy and patience
- Customer service
- Technical troubleshooting
- Incident management
- Help desk software
- Vulnerability assessment
- Two-factor authentication
- Social engineering
- Security architecture
Certification
- Cyber Security intern, Racing and Wagering Western Australia, Completed 2023
- Member of ACS, 2023 to Present
Skills
Security License
Security license and crowd controller certified
Languages
English
Full Professional
Swahili
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Air Conditioning Installer
Uniflow Services
10.2023 - 01.2024
Store Person
Ballajura Deli Express
10.2023 - Current
Cyber Security Intern
Racing And Wagering Western Australia
06.2023 - 11.2023
Junior IT Helpdesk Level 1
First Class Realty
06.2022 - 12.2024
General Labourer
Wanneroo Metal Recycling
09.2020 - 06.2023
Diploma of IT - Diploma of Information Technology
Edith Cowan College
Help-desk-assistant
Bachelor of Science - Cyber Security
Edith Cowan University
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