Nikhilesh Mehendale

Provider - iCentric Managed Care Program

· Lead the team for developing web based/mobile based application for variety of users (providers, hospitals, brokers etc.), for on-field/off-field support.

· Managed the SOW/work order/contract/cost, scope, risk identification and mitigation, status reporting to sponsors/management team for the entire program with multiple projects delivered per year.

· Stakeholder management, project planning and execution, resource procurement/management, tracking, manage escalations, working with multiple teams.

· Scrum Master: Successfully implemented Agile Scrum methodologies for project delivery. Worked with the Scrum team to mitigate impediments, conduct Scrum ceremonies, stakeholder reporting. Delivered multiple projects using Scrum methodology.

· Development projects: Leading multiple projects to successful completion using waterfall model. Managed end-to-end project lifecycle - development, requirement elaboration, design, coding, testing, implementation, and warranty support.

· Kanban Implementation for D2D incident and issue management. Maintaining Kanban board, improved turnaround and reducing backlogs

· Production Support Manager: Led multiple application support for production and non-production environments. SLA breach free operation for more than 3 years

· Incident/Problem Management: incident triage, root cause analysis, SLA monitoring/reporting

· Small Enhancements: identity the requirements, planning, execution, and delivery.

· Continual Service Improvement, knowledge management - Direct cost saving, reduction in number of incidents

PM Tools: Jira, CA Agile, Microsoft Teams, OneStop, Microsoft Project, Beeline, Internal Infosys tools for opportunity management, project budgeting system

Other Technologies: Angular/Spingboot/Java, ASP.NET, C#, MS SQL Server, Oracle, Tibco Business Works, Tibco Business Connect, Tibco Admin, WebSphere portal, Pega

Managed Services

Client: CareFirst

· Managed the SOW/work order/contract/cost, scope, risk identification and mitigation, status reporting to sponsors/management team for the entire program with multiple projects delivered per year.

· Stakeholder management, project planning and execution, resource procurement/management, tracking, manage escalations, working with multiple teams.

· Development projects: Leading multiple projects to successful completion using waterfall model. Managed end-to-end project lifecycle - development, requirement elaboration, design, coding, testing, implementation, and warranty support.

· Production Support Manager: Led multiple application support for production and non-production environments. SLA breach free operation

· Incident/Problem Management: incident triage, root cause analysis, SLA monitoring/reporting

· Small Enhancements: identity the requirements, planning, execution, and delivery.

· Continual Service Improvement, knowledge management - Direct cost saving, reduction in number of incidents

PM Tools: Jira, CA Agile, Microsoft Teams, OneStop, Microsoft Project, Beeline, Internal Infosys tools for opportunity management, project budgeting system

Other Technologies: Angular/Spingboot/Java, ASP.NET, C#, MS SQL Server, Oracle, Tibco Business Works, Tibco Business Connect, Tibco Admin, WebSphere portal, Pega

Production Support Manager: Lead application support for production and non-production environments
Small Enhancements: identity the requirements, planning, execution, and delivery.
Incident/Problem Management: incident triage, root cause analysis, SLA monitoring/reporting Continual Service Improvement, knowledge management - Direct cost saving, reduction in number of incidents
Requirement gathering, requirements analysis and validation
Project management: planning, execution, Offshore team management
Developing the complete site using ASP.Net and C#
Creating test cases for test phase
Executing/validating test cases
Creating and deploying build in Test, UAT and production

Creating detailed design for website operation and features
Coding and developing the website using ASP.Net and C#
Creating unit test cases for the components and executing the same
Generating & deploying the build for test, UAT systems