Nikhil Mohan Vaidya
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Senior Account Manager (Client Service)
Booking.com
01.2023 - Current
- Managing Portfolio Performance (YOY Growth and YTD Performance)
- High Value Client Management (80 High Value Hotel Management Companies & Ownerships Groups
- Resolving Partner and Customer Issues (TED Picklist) (JIRA Tickets)
- Shadowing Staff Account Managers and Account Executives on their Performance Visits and Calls
- Mentoring and Coaching Subordinates on Market Insights, Areas of Improvement and sharing Best Practise with an on going Personal Development Plan for them.
- Setting Objectives and Goals for myself and team to hit the quarterly and yearly goals set as per company standards.
- Performing Quality Business Reviews for Major Corporations and Management Companies to share Market insights and production reports (Dexi/Tableau Reports)
- Spearheading Supply Project analyzing current and future supply of room inventory and coaching Clients on how they can optimize their visibility on Booking.com to gain Page Views and Increase conversion %
- Worked with customers to develop strategic business and account plans.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Partner Service Account Manager
Booking.com B.V
05.2019 - 01.2023
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Developed campaigns, led design and tracked results.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Actively working on VBS Implementation Projects with coworkers across the east and south central region offices
-
General Manager
Ideal Hospitality, Holiday Inn Express
04.2017 - 04.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
Account Executive
Booking.com USA Inc
08.2016 - 03.2017
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- New Partner Acquisitions
- Met and exceeded service level goals to achieve standards and expectations.
Partner
Booking.com India Inc
10.2015 - 06.2016
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
Restaurant Manager
Al Jawad Business Group, Papa John's
06.2014 - 03.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Unit Manager, Captain
Sarika Connoisseur Café Pte Ltd
01.2012 - 01.2014
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handle Unit Operations on a day to day basis.
- Upsell new products introduced by management to increase awareness and business sales.
-
Education
Post Graduation - Hospitality Management
Ealing And Hammersmith West London College
London UKBachelor of Science - Hotel And Tourism Management Studies
Kohinoor College of Hotel And Tourism Management Studies
Mumbai IndiaSkills
- CRM reporting
- Employee Mentoring
- Product and Service Sales
- Upselling
- MS Office
- Daily Utilization of MS Teams for Performance Calls
- Well Versed with Dexi and Tableau Reporting
- Story-Telling
- Client Services Oversight
- Business Development and Planning
- Time Management
- Database Management
Accomplishments
- Cer ficate of honors
- Course: Basic Hygiene & Food Safety Training Program
- Loca on: Dubai, UAE
- Conducted By: Hygiene & Food Safety Department of Jawad Business Group Restaurant Division
- Grade: Pass
- Founda on Cer ficate in Food Hygiene (FCFH)
- Course: Food and Hygiene
- Loca on: London, United Kingdom
- Conducted By: Royal Society for Public Health
- Grade: Pass
- Cer ficate of A endance
- Course: Fire Awareness Course in Hotels
- Loca on: London, United Kingdom
- Conducted By: The Safety & Training Consultancy
- Grade: Pass
- Diego's Thai Workshop
- Course: Thai Cuisine Workshop
- Loca on: Mumbai, India
- Conducted By: Kohinoor College of Hotel Management
- Grade: Par cipa on
Travelling and experience new cultures
Enjoy travelling the world so far have covered the following countries
USA, India, New Zealand, United Kingdom, Dubai, Singapore..... and many more in the pipeline
I am a peoples person love understanding new cultures and make friends wherever I go...!
You only live once so the experience we gain are priceless.
Languages
Hindi
Full Professional
English
Full Professional
Marathi
Native or Bilingual
Gujarati
Limited Working
Punjabi
Limited Working
Timeline
Senior Account Manager (Client Service)
Booking.com
01.2023 - Current
Partner Service Account Manager
Booking.com B.V
05.2019 - 01.2023
General Manager
Ideal Hospitality, Holiday Inn Express
04.2017 - 04.2019
Account Executive
Booking.com USA Inc
08.2016 - 03.2017
Partner
Booking.com India Inc
10.2015 - 06.2016
Restaurant Manager
Al Jawad Business Group, Papa John's
06.2014 - 03.2015
Unit Manager, Captain
Sarika Connoisseur Café Pte Ltd
01.2012 - 01.2014
Post Graduation - Hospitality Management
Ealing And Hammersmith West London College
Bachelor of Science - Hotel And Tourism Management Studies
Kohinoor College of Hotel And Tourism Management Studies
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