Seasoned Program Manager with a proven track record at Cognizant Technology Solutions, excelling in strategic planning and stakeholder management. Spearheaded global HCM & Financial ERP implementations, driving innovation and efficiency. Skilled in program leadership and risk management, consistently delivering projects within budget and timeline, achieving significant milestones with a focus on quality assurance and team building.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Manager
Cognizant Technology Solutions
College Station, USA
09.2003 - Current
Leading Global Testing efforts for Workday HCM implementation covering ~400K employees worldwide
Delivery of M&A solutions pertaining to HR systems integration
Planning, resource management, budgeting, KPI/risks reporting, Developing IT Center of Excellence, champion innovation and learning initiatives
Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
Communicated regularly with external partners to ensure alignment of strategies and goals.
Negotiated contracts and agreements with vendors and suppliers.
Provided guidance and support to team members in order to achieve targets within defined deadlines.
Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
Developed project plans, identified risks, set objectives and monitored progress towards completion.
Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Collaborated with teams across departments to develop effective strategies for executing programs.
Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
Oversaw program compliance with requirements, schedule and budget.
Worked closely with other departments to support program technical aspects and cost proposals.
Assessed accurate and relevant information for fact-based decision making.
Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
Interviewed prospective employees and provided input to HR on hiring decisions.
Resolved customer inquiries and complaints requiring management-level escalation.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Engagement Manager
Raymond James Associates
Tampa, FL
01.2017 - 01.2019
PeopleSoft HRMS and Financials Consulting Services
Revenue Managed: 6.5M USD
Team Size: 7 onsite/7 offshore
Analyzed customer requirements, identified potential risks and created mitigation plans.
Created detailed documentation such as business cases, project plans, process flows.
Identified opportunities for process optimization through automation or other means.
Facilitated workshops to develop strategy roadmaps for various initiatives across departments or organizations.
Implemented change management practices to ensure smooth transition from old systems to new ones.
Assessed customer feedback on performance metrics to identify areas of improvement.
Provided executive-level presentations on project status and results.
Identified opportunities for improvement in existing processes and proposed innovative solutions.
Ensured compliance with legal regulations during all phases of engagements.
Maintained positive relationships with stakeholders through effective communication and collaboration.
Consulted with customers to gather and define requirements.
Helped finalize negotiations and close sales deals.
Program Manager
Ford Motor Company
Dearborn, MI
01.2012 - 01.2017
Global PeopleSoft HCM 9.1 Implementation - Asia Pacific, North/South Americas, Europe, MEA
Revenue Managed: 5M USD
Team Size: 9 Onsite / 30 Offshore
Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Developed and maintained project plans, schedules, and budgets.
Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
Communicated regularly with external partners to ensure alignment of strategies and goals.
Developed project plans, identified risks, set objectives and monitored progress towards completion.
Implemented best practices in order to maximize efficiency of operations.
Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
Analyzed data collected during the course of the program operations and reported results accordingly.
Designed surveys for customers seeking feedback on their experience with the program offerings.
Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
Analyzed and interpreted complex data sets and reports.
Collaborated with functional managers to develop program resource plans and assign program resources.
Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
Managed external client and business partner relationships.
Controlled expenditures and reported monthly actual performance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed completed work to verify consistency, quality, and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and trained new employees to meet job requirements.
Project Manager
Ingersoll Rand
Davidson, NC
01.2010 - 01.2012
Global PeopleSoft HCM 9.1 Implementation - Asia Pacific, Americas & Europe
Revenue Managed: 5M USD
Team Size: 5 Onsite/30 Offshore
Drafted reports summarizing progress made on projects for review by executive leadership team.
Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Identified risks associated with each project and developed strategies for mitigating those risks.
Managed multiple projects with competing deadlines simultaneously.
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Led meetings with internal team members, consultants and contractors.
Determined project staffing needs and led resource management.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Participated in professional development opportunities to stay current with industry trends and technologies.
Project Manager
HCR ManorCare/ProMedica
Toledo, OH
01.2006 - 01.2010
PeopleSoft HCM and Financials Application Support & Upgrades
Revenue Managed: 4M USD
Team Size: 7 Onsite/25 Offshore
Onsite Lead
Blockbuster Inc
Dallas, TX
01.2005 - 01.2006
PeopleSoft Financials - GL Integrations Development
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions
Associate of Projects at Cognizant Technology Solutions India Private LimitedAssociate of Projects at Cognizant Technology Solutions India Private Limited