Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nikhita Vejju

Plano

Summary

Results-driven professional with a focus on client satisfaction and relationship management. Proven track record in building lasting client partnerships and consistently achieving high satisfaction scores. Known for collaborative teamwork and adaptability in dynamic environments, excelling in communication and customer support.

Overview

3
3
years of professional experience

Work History

Client Success Associate

Gartner
08.2024 - Current
  • Assisted 2000+ clients with inquiries, ensuring prompt and effective resolution of issues.
  • Supported onboarding processes for new clients, enhancing their initial experience and satisfaction.
  • Collaborated with cross-functional teams to streamline communication between clients and internal departments.
  • Monitored client feedback, identifying trends to improve service offerings and client engagement strategies.
  • Maintained accurate records of client interactions in CRM systems, facilitating efficient follow-ups and support.
  • Adapted quickly to new software tools, enhancing workflow efficiency and overall team productivity.
  • Successfully renewed 11 client accounts within my first year, generating approximately $1.6 million in total revenue saved.

Specialist

Workplace Health & Safety
06.2024 - 08.2024
  • Drove safety initiatives through an intern project, implementing strategies that enhanced workplace safety protocols and practices.
  • Developed proficiency in identifying compliance issues, safety risks, and improvement opportunities through active participation in conducting daily, weekly, and monthly audits.
  • Developed an understanding for the importance of the incident investigation process.
  • Providing additional oversight for fire prevention, hazardous waste management, and other safety related activities.
  • Recommending appropriate risk mitigation measures to management, including ergonomics.

Specialist Intern

Workplace Health & Safety
05.2023 - 08.2023
  • Drove safety initiatives through an intern project, implementing strategies that enhanced workplace safety protocols and practices.
  • Developed proficiency in identifying compliance issues, safety risks, and improvement opportunities through active participation in conducting daily, weekly, and monthly audits.
  • Developed an understanding for the importance of the incident investigation process.

Customer Service Representative & Receptionist

Aqua-Tots
05.2022 - 12.2022
  • Educated clients on principles and practices of water safety, emphasizing essential skills and precautions that are necessary for children to know.
  • Facilitated the enrollment of new clients into the system, ensuring accurate and efficient registration process.
  • Monitored and analyzed pH levels of water to ensure optimal conditions for maintenance and care.
  • Engaged with customers to provide information and effectively promoted swimming lessons, resulting in increased sales and client satisfaction.

Education

B.S. - Environmental Studies

Texas A&M University
College Station, Texas
01.2024

Skills

  • Proficient in Microsoft Office
  • Strategic leadership
  • Integrated marketing strategies
  • Customer relationship management
  • Salesforce expertise
  • Analytical reporting
  • Cross-functional teamwork
  • Analytical problem-solving
  • Effective time management
  • Detail-oriented analysis

Accomplishments

  • Bevi machines at TUL2
  • #1 Christmas in July promotion seller at Aqua-Tots
  • Achieved $1.6 million total revenue saved by continuously meeting with clients and working cross-functionally with sales to drive value.

Timeline

Client Success Associate

Gartner
08.2024 - Current

Specialist

Workplace Health & Safety
06.2024 - 08.2024

Specialist Intern

Workplace Health & Safety
05.2023 - 08.2023

Customer Service Representative & Receptionist

Aqua-Tots
05.2022 - 12.2022

B.S. - Environmental Studies

Texas A&M University

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