Nikhita Helen D Costa
Hyattsville,MD
Summary
Dynamic sales associate with a proven track record at Macy's, excelling in customer service and product sales. Skilled in problem-solving and teamwork, I fostered customer loyalty through personalized recommendations and engaging displays. Adept at managing transactions and enhancing store performance, I consistently contributed to achieving sales goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Macys Department Store
09.2023 - Current
- Assisted customers in product selection to enhance shopping experience.
- Helped clients choose fragrances based on their preferences, educate them on different scent notes, and provide product recommendations.
- Maintained merchandise displays for optimal presentation and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Supported inventory management by restocking shelves regularly.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Collaborated with team members to achieve sales goals and improve service quality.
- Learned product knowledge to provide accurate information to customers.
- Adapted quickly to changes in store promotions and procedures for seamless operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Ross Dress for Less
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Master of Science - Accounting
University of Maryland Global Campus
Hyattsville, MD01-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Sales strategies
- Product sales
Languages
English
Native or Bilingual
Hindi
Full Professional
Bengali
Native or Bilingual
Interests
- Drawing and Painting
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Sales Associate
Ross Dress for Less
05.2024 - 08.2024
Sales Associate
Macys Department Store
09.2023 - Current
Master of Science - Accounting
University of Maryland Global Campus
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