Nikhitha Kolla

• Provided expert support for mission-critical financial systems, ensuring their stability and peak performance.
• Applied solid SQL skills to manage database elements, including tables, views, queries, joins, functions, stored procedures, triggers, and relationships.
• Conducted thorough Splunk log analysis to identify and swiftly resolve issues, leveraging advanced search and research techniques.
• Analyzed POD logs from MicroServices deployments to identify additional log statements and efficiently troubleshoot complex problems.
• Employed creative troubleshooting methods to identify root causes and implement effective solutions.
• Demonstrated a deep understanding of NodeJS and Java program logic to swiftly pinpoint the root causes of production issues.
• Maintained meticulous documentation of findings, actions taken, and communications with both internal and external stakeholders.
• Foster effective collaboration with Engineering, Product Management, and Customer Support teams to swiftly resolve issues and enhance system performance.

• Provided second-level support for financial software applications, ensuring seamless operation and rapid issue resolution.

• Utilized advanced SQL queries to optimize database performance and troubleshoot data-related issues.

• Collaborated with the development team to identify and address software defects, improving application reliability.

• Conducted in-depth analysis of Splunk logs to diagnose system anomalies and streamline log management processes.

• Assisted in the implementation of MicroServices architectures and analyzed POD logs for debugging and optimization.

• Trained junior support analysts in advanced troubleshooting techniques and log analysis best practices.

• Maintained detailed documentation of support interactions and technical resolutions.

• Engaged in regular knowledge sharing sessions to enhance the support team's expertise.