Nikhitha Telukunta
San Antonio,TX
Summary
Award-winning Customer Service Executive proudly promoting a career resolving issues quickly and effectively. Looking for a service-driven opportunity building customer loyalty and improve relationship building. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
AGS Health
Hyderabad, Telangana
12.2023 - 01.2024
- Updated system with order specifics and customer details, preferences, and billing information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Communicated effectively with team members to ensure timely response times for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Satisfaction Representative
Marigold Hotel
Begumpet, Telangana
07.2019 - 08.2020
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer complaints in a timely manner.
- Provided technical assistance to customers via phone, email, and live chat.
Education
BHM - Bachelor of Hotel Management
Dr.Narayana Collage
Hyderabad05-2019
Skills
- Time management
- Customer queries
- Effective communication
- Problem resolution
- Customer relationship management (CRM)
Accomplishments
- Received best exceutive award in the satisfaction
- Best Employee of the year 2021
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Executive
AGS Health
12.2023 - 01.2024
Customer Satisfaction Representative
Marigold Hotel
07.2019 - 08.2020
BHM - Bachelor of Hotel Management
Dr.Narayana Collage
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