Summary
Overview
Work History
Education
Skills
Timeline
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Nikhiya Augurson

Nikhiya Augurson

Monroe,LA

Summary

Motivated and customer-focused retail professional with 8+ years of experience in providing excellent customer service. Highly responsive to customers' needs and always looking to find a solution to customer inquiries, resoling complaints, and upselling products. Excellent team player with communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Task Associate/Front End Cashier

Ulta Beauty Inc.
11.2023 - 03.2024
  • .Assisted customers with excellent customer service.
  • Meeting and exceeding daily sales and standards
  • Understanding and assisting with skin type, face structure, and coloring
  • Ability to describe and demonstrate our products
  • Maintained counter and display areas in clean and neat fashion
  • Kept full stock of inventory and properly sanitized makeup tools to prevent infection
  • Operating POS systems, taking cash, credit/debit cards, and checks
  • Open and closing duties

Customer Service Associate

Walgreens
05.2023 - 01.2024
  • Used point-of-sales machines to process payments at tables and at cash register.
  • Delivering excellent customer service
  • Restocked, rearranged, and organized merchandise around store
  • Advertised Walgreens' program to push more sales
  • Direct customers to products needed.
  • Answer customer questions
  • Counted registers at beginning and end of shift
  • sanitizing doors, widows, counters, etc.
  • working multiple departments such as photos, mobile orders, pick orders, etc.

Customer Service Representative

Teleperformance
02.2023 - 05.2023
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Buddy's Home Furnishing
06.2022 - 02.2023
  • Viewing customer needs, resolving any issues customers may have had, and amazing customer service.
  • Was able to gain customer loyalty.
  • Pushed team to achieve and exceed sales goals
  • Was in charge of keeping track of customer accounts and relationships
  • Recommended brand products to customers, highlighted benefits, and redirected more than $5,000 in sales
  • Educated customers about promotions to increase sales
  • Maintained regular contact with accounts in order to suggest new products or services and increase revenue.
  • Placed strong emphasis on product specifications in order to meet customer needs
  • Operating cash register, taking payments (cash, card, checks, etc.)
  • Processing orders, initially working order forms and contact

Crew Member

Dairy Queen
02.2022 - 06.2022
  • Greeting customers with smile and giving friendly customer service
  • Record customer's order repeat it back to them in clear, understandable manner, to minimize errors
  • Serving fresh, hot food with smile in timely manner
  • Reporting any customer complaints to member of management
  • Bagging orders and drinks in carrier
  • Cleaning duties in between periods such as stocking napkins, straws, sauces, etc.,

Beauty Sales Advisor

Hair Galleria
05.2021 - 12.2021
  • Operating POS systems
  • Maintaining cleanliness of store every other hour
  • Keeping inventory stocked at all times
  • Sanitizing store as needed throughout store as needed
  • Assisted customers with any needs that were needed
  • Aware of knowing which product will be most effective and best suit each customer
  • Meeting all sales goals

Customer Service Associate Cashier

CVS Pharmacy
03.2020 - 04.2021
  • Used point-of-sale machines to process payments.
  • Delivering excellent customer service.
  • Restocked and organized merchandise around store.
  • Direct customer to products needed.
  • Answer customer questions or concerns.
  • Counted registers at beginning and end of shifts.
  • Cleaning duties in between shifts

Cashier

Academy Sports And Outdoors
08.2019 - 03.2020
  • Restocked, arranged, and organized merchandise around store.
  • Signes customers up for store credit card program
  • Signed customers with hunting/fishing license.
  • Counted cash registers at beginning and end of shift.
  • Excellent customer service, even built loyalty with an few
  • Notifying member of management when there is conflict with customer.

Pawn Broker

Cash America Pawn Shop
05.2019 - 08.2019
  • Greet customers.
  • Priced, tagged, and resold items
  • Displayed sale items on sales floor
  • Performed top sale every week
  • Gave small and large collaterals every day
  • Operated cash register
  • Balanced needs of multiple customer at time
  • Organized and located inventory and updated store spreadsheets

Cashier/ Customer Service

Stein Mart
10.2018 - 05.2019
  • Welcomed customers and helped determine their needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments

This was an seasonal job

Crew Member

Mcdonald's
02.2017 - 08.2017
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Greeting customers upon arrival
  • POS system taking payments
  • Kept check out area tidy and neat for store cleanliness and for guest

Sales Associate

Claire's
09.2016 - 01.2017
  • Greet customer upon arrival.
  • Advertising merchandise in store by wearing product.
  • Operated POS system
  • Pierced ears with proper equipment and safety protocols
  • Kept check out area tidy and neat for clean environment
  • Organized, rearranged, and stocked product as needed in store.
  • Excellent customer service provided.

This was a seasonal job.

Education

Some College (No Degree) - Criminal Justice

Grambling State University
Grambling, LA

No Degree - Medical Assisting

Martinsburg College
Martinsburg, WV
12.2024

High School Diploma -

West Monroe High School
West Monroe, LA
05.2017

Skills

  • Customer Service and Relations
  • Problem-solving skills
  • Customer Transactions
  • Professional/Personal Ethics
  • Retail Sales
  • Inventory management
  • Cash Handling
  • Conflict resolution
  • Communication Skills
  • Quick learner
  • Product and service sale
  • Typing
  • POS operation

Timeline

Task Associate/Front End Cashier

Ulta Beauty Inc.
11.2023 - 03.2024

Customer Service Associate

Walgreens
05.2023 - 01.2024

Customer Service Representative

Teleperformance
02.2023 - 05.2023

Customer Service Representative

Buddy's Home Furnishing
06.2022 - 02.2023

Crew Member

Dairy Queen
02.2022 - 06.2022

Beauty Sales Advisor

Hair Galleria
05.2021 - 12.2021

Customer Service Associate Cashier

CVS Pharmacy
03.2020 - 04.2021

Cashier

Academy Sports And Outdoors
08.2019 - 03.2020

Pawn Broker

Cash America Pawn Shop
05.2019 - 08.2019

Cashier/ Customer Service

Stein Mart
10.2018 - 05.2019

Crew Member

Mcdonald's
02.2017 - 08.2017

Sales Associate

Claire's
09.2016 - 01.2017

Some College (No Degree) - Criminal Justice

Grambling State University

No Degree - Medical Assisting

Martinsburg College

High School Diploma -

West Monroe High School
Nikhiya Augurson