Nikholas Benel
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Whole Food Market
Miami, FL
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Baker
Panera Bread
Miami, FL
01.2021 - 01.2022
- Maintained accurate inventory of baking supplies and ingredients.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Operated ovens and other equipment to bake products according to established recipes.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Adapted measurements to meet quantity of bakery items being prepared.
- Created new recipes using available ingredients and for special occasions.
Cashier
McDonald's
Miami, FL
05.2019 - 10.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2021
Some College (No Degree) - Software Engineer
Western Governors University
Salt Lake City, UTSkills
- Call Management
- Product Knowledge
- Consultative Sales
- Complaint resolution
- Customer Service
- Product Education
- Customer Relations
- Active Listening
- Customer Education
- Microsoft Office expertise
- Adaptive team player
- High-energy attitude
- Promotional support
- Problem-solving abilities
- Positive and professional
- Client Relations
- Retail sales customer service
- Sales expertise
- Upselling attributes
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Whole Food Market
11.2023 - Current
Baker
Panera Bread
01.2021 - 01.2022
Cashier
McDonald's
05.2019 - 10.2020
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Software Engineer
Western Governors University
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