Niki Anderson
Nonprofit Management
Pleasant Hill,IA
Summary
Forward-thinking Leader experienced in directing multiple activities in a nonprofit setting. Talented at developing programs, event management, accounts receivables and billing multiple payers. Confident and decisive when communicating goals. Strong multi-tasking skills and attention to detail. First-class problem solver with excellent interpersonal skills. Certified De-Escalation Trainer. Certified Mandatory Reporter and in C-3 De-Escalation Techniques.
Overview
18
18
years of professional experience
Work History
Director of Marketing and Fundraising
HOPE Agency DSM
West Des Moines, IA
07.2020 - Current
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
- Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
- Developed and implemented marketing and communications plans for HOPE Agency DSM.
- Performed event coordination for larger parties and gatherings.
- Launched social media campaign to promote non-profit services and events for HOPE Agency DSM.
- Authorized financial transactions with vendors for event services.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Executed program development and event marketing within or under nonprofit budget.
Billing & Documentation Specialist
HOPE Agency DSM
West Des Moines, IA
10.2012 - Current
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and ensuring eligibility for active clients.
- Determined proper codes for medical records and patient services.
- Produced large volumes of client invoices using Medicaid and County systems; utilized Quickbooks internally for accounts receivables.
- Collected data to complete detailed financial reports for stakeholders and management, both monthly and yearly for audits.
- Worked effectively with medical payers such as Medicaid, Polk and Dallas County regions, and all Managed Care Organizations (MCO's) to obtain timely and accurate payments.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Performed targeted collections on past due accounts aged over 90 days.
- Identified audit parameters to comply with quality standards.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Modeled innovative solutions to respond to organizational needs.
- Oversaw performance of team of technical writers, assigned resources, and updated management on projects.
- Provided staff training and mentorship in preparing communication content for Medicaid appropriate documentation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Performed document reproduction, printing documents from electronic sources such Salesforce.
- Converted documents from one application to another.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Worked with internal team members to remedy issues with preemptive solutions.
- Identified areas of weakness and recommended or implemented process improvements.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Managed training courses, setup and maintenance for document control systems.
Classroom Teacher
Unity Point Health Methodist
Des Moines, IA
10.2008 - 03.2012
- Helped develop self-esteem and life skills by fostering healthy conflict-resolution and communication.
- Applied play-based strategies to provide diverse approaches to learning.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Director
Jenny Craig Weight Loss Center
Des Moines, IA
05.2006 - 10.2008
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership to strategically affect operational direction.
- Developed impactful and strategic partnerships with clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - Psychology
Buena Vista University
Storm Lake, IAHigh School Diploma -
Storm Lake High School
Storm Lake, IA05.2003
Skills
- Marketing Strategy Development
- Salesforce CRM Software
- Online Marketing and Advertising
- Partnership Promotions
- Brand Messaging
- Audit Support
- Documentation Oversight
- Accounts Receivable
- Multitasking Skills
- Intuit QuickBooks
- Mentorship and Training
- Billing Discrepancy Resolution
- Claim Processing
Timeline
Director of Marketing and Fundraising
HOPE Agency DSM
07.2020 - Current
Billing & Documentation Specialist
HOPE Agency DSM
10.2012 - Current
Classroom Teacher
Unity Point Health Methodist
10.2008 - 03.2012
Director
Jenny Craig Weight Loss Center
05.2006 - 10.2008
High School Diploma -
Storm Lake High School
Bachelor of Arts - Psychology
Buena Vista University