Niki Chubbs
Long Beach,CA
Summary
Highly personable Customer Service Professional with over 20 years of experience in account management, payroll, sales processing, and call-center operations within the uniform service, construction industries and entertainment business. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increase repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor cost and improve customer- satisfaction ratings. Expertise in resolving escalated customer service issues. Secured numerous achievement awards for delivery of exceptional customer service.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Specialist
Streamland Media
01.2021 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, and SAP software to manage invoices and payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated weekly accounts receivable reports to submit developments for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Cashier Team Lead
Riteaid
10.2022 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise throughout the store.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Facilitated and logged store opening, closing, and shift changes.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Accounts Payable/Coordinator
EPS America
01.2019 - 01.2020
- Process a strong business administrative background
- Maintained clients’ accounts, assembled, reviewed and verified invoices, check requests, prepared ETF, assist with month end closing
- Researched and handled budgets, composed client correspondence, created presentations and maintained contact lists
- Worked closely with clients and internal teams to best meet client needs
- Verified employees work hours and payments through payroll system, issuing deductions, earning, and updated payroll records regularly.
Accounts Receivable Partner
CINTAS
01.2016 - 01.2019
- First point of contact for inquires received from high revenue clients via phone
- Key responsibilities are overseeing all accounts receivable-related functions, including displaying empathy, courtesy and professionalism to all delinquent customers
- Helping customers by answering all their questions regarding account histories, negotiating payment plans, process and balance credit card, checks and cash payments, and adjustments
- Document appropriate calls and or complaints into accounts/claim notes
- Maintained a close relationship with the sales team regarding product or ordering questions
- Conduct daily administrative activities utilizing good judgment and understanding of the company policy to effectively make decisions to resolve clients’ issues.
Senior Collections Specialist
MERLE NORMAN COSMETICS
01.2003 - 01.2016
- Recognized as one of the top collectors with 18 years of experience managing complex accounts
- Successfully exceeded organizational goals through team leadership, effective communications and client relationship building
- Effective, systematic and persistent approach led to high levels of performance, productivity and customer satisfaction
- Responsible for a high influx of inbound/outbound calls pertaining to the reconciliation and collection of delinquent accounts in the US and Canada
- Took appropriate and timely action to resolve
- Prepared weekly revenue reports
- Provided training and development opportunities for new employees
- Prepared invoicing, account statements/reports and collection notices
- Posted payments via checks, wire transactions, co-op money, and/or credit cards
- Reviewed and adjusted credit limits on a regular basis.
Payroll Assistant
MERLE NORMAN COSMETICS
01.2003 - 01.2004
- Processed and calculated temp employee’s weekly payroll
- Maintained and organized department staffing, schedules, and personal records.
Education
Business Administration
Long Beach City College
Long Beach, CAHigh School Diploma -
Polytechnic High School
Long Beach, CASkills
- Proficient with
- MS office systems, QuickBooks, SAP, AS400, Mainframe, SIS, Switch Board Module, Client Relationship Management, Account Development, Team Leadership, Complex Problem Solving
- Money Handling
- Deposit Preparation
- Hiring and Orientation
- Hospitality and Accommodation
- Meeting Quotas
- Team Contribution
- POS Transactions
- Signage Updates
- End Cap Placement
- Retail Merchandising
- Opening and Closing Procedures
Timeline
Cashier Team Lead
Riteaid
10.2022 - Current
Accounts Receivable Specialist
Streamland Media
01.2021 - Current
Accounts Payable/Coordinator
EPS America
01.2019 - 01.2020
Accounts Receivable Partner
CINTAS
01.2016 - 01.2019
Senior Collections Specialist
MERLE NORMAN COSMETICS
01.2003 - 01.2016
Payroll Assistant
MERLE NORMAN COSMETICS
01.2003 - 01.2004
Business Administration
Long Beach City College
High School Diploma -
Polytechnic High School
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