Niki Correa
1638 Beachside Dr. Pensacola,FL
Summary
Knowledgeable Guest Service Representative experienced in quality guest care. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members in training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Target
Pensacola, United States
11.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
Kitchen Expeditor
Cobalt The Restaurant
Orange Beach, AL
07.2018 - 10.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained new expeditors and food runners according to company policies and standards.
- Confirmed proper placement of products while implementing special instructions.
Education
Associate of Arts - Nursing
Pensacola State College
Pensacola, FL12.2022
Associate of Arts - Pre-Nursing
Pensacola State College
Pensacola, FL05.2021
Skills
- Guest Service and Assistance
- Guest Satisfaction
- Item Pickup and Delivery
- Efficient Service
- Guest Inquiries
Accomplishments
- Achieved Store Performance Award for two consecutive years by introducing G.U.E.S.T (Greet, Understand, Engage, Solve, and Thank) qualities in everyday performance.
Certification
- BLS certified by the American Heart Association issued on 07/24/2021
- NIH Stroke Scale certified by BlueCloud issued on 06/10/2022
Clinical/ Preceptorship Experience
- Intro to Nursing - Med-Surg at West Florida Hospital - 135 hours
- Adult Health One - Med-Surg at West Florida Hospital - 135 Hours
- Adult Health Two - Med- Surg at Santa Rosa Medical Center - 135 hours
- Maternal Child - Labor & Delivery at Baptist Hospital - 90 hours
- Mental Health - The Pavillion at West Florida Hospital - 45 hours
- Preceptorship - Mes- Surg at Gulf Breeze Hospital - 120 hours
Timeline
Guest Service Associate
Target
11.2020 - Current
Kitchen Expeditor
Cobalt The Restaurant
07.2018 - 10.2020
Associate of Arts - Nursing
Pensacola State College
Associate of Arts - Pre-Nursing
Pensacola State College
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