Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Bartender

Niki Davis

Gainesville,TX

Summary

Dynamic professional with extensive experience in hospitality and customer service, notably at Mickey Mantle’s. Proven ability to enhance customer satisfaction and loyalty through strong communication and multitasking skills. Recognized for training staff effectively and managing cash handling with precision, contributing to increased sales and operational efficiency.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bartender

Mickey Mantle’s
07.2021 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

General Manager

The Red Fox Lounge
04.2019 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

CSR Supervisor

Knight Furniture
01.2011 - 10.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Monitored call quality using designated software platforms, identifying areas where improvements could be made.
  • Managed complex cases involving multiple stakeholders while maintaining professional demeanor and focus on resolution goals.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
  • Contributed to higher employee retention rates through effective motivation and recognition strategies.
  • Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.

Full Time Shift Lead

Rue 21
01.2006 - 01.2011
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

Education

General Studies

Gainesville High School
Gainesville, TX
05-2001

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene

Accomplishments

  • Generated $[Amount] in additional revenue in [Year].
  • Implemented procedures that reduced wasted stock by [Number]%.
  • Reduced labor costs [Number]% by reworking schedules.

Certification

  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Languages

English

Interests

  • Outdoor Recreation
  • Volunteering
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gym Workouts
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Team Sports
  • Baking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Learning new cooking techniques and expanding my culinary skills
  • Engaging in food photography and sharing culinary creations on social media

Timeline

Bartender

Mickey Mantle’s
07.2021 - 05.2025

General Manager

The Red Fox Lounge
04.2019 - 06.2021

CSR Supervisor

Knight Furniture
01.2011 - 10.2019

Full Time Shift Lead

Rue 21
01.2006 - 01.2011

General Studies

Gainesville High School

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