Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
StoreManager
Niki Duchesne

Niki Duchesne

Service Industry Professional
Houston,TX

Summary

Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Underbelly Hospitality
Houston, TX
2023.06 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Assistant General Manager

Home Slice Pizza
09.2022 - 08.2023
  • Handled cash accurately and prepared deposits.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

General Manager

El Topo
01.2020 - 07.2022
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed budget implementations, employee evaluations, and contract details.

Captain Waiter

FM Kitchen And Bar
03.2017 - 07.2019
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Greeted new customers, discussed specials, and took drink orders.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained staff members on use of POS system.
  • Showed high-level understanding of fine dining standards and practices.

Server

Seasons 52
05.2014 - 02.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Ciao Bello
04.2013 - 10.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Bartender

Del Frisco's Double Eagle
03.2011 - 02.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.

Education

Bachelor of Science - Psychology

University of Houston - Downtown
Houston, TX
05.2027

Associate of Arts - Psychology

Houston Community College
Houston, TX
05.2023

GED -

Katy High School
Katy, TX
05.2007

Skills

  • Business Operations Knowledge
  • Employee Discipline
  • Google Drive
  • Team Leadership Expertise
  • Aloha POS
  • Budget Controls
  • Financial Reporting
  • Customer Retention
  • Inventory Control
  • Cash Register Operations
  • Food Safety and Sanitation
  • Procedural Optimization
  • Corrective Actions

Accomplishments

  • Collaborated with team of six in the development of opening Home Slice Houston.
  • Supervised team of thirty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • TABC Certified
  • Food Managers Certification

Timeline

Server

Underbelly Hospitality
2023.06 - Current

Assistant General Manager

Home Slice Pizza
09.2022 - 08.2023

General Manager

El Topo
01.2020 - 07.2022

Captain Waiter

FM Kitchen And Bar
03.2017 - 07.2019

Server

Seasons 52
05.2014 - 02.2016

Server

Ciao Bello
04.2013 - 10.2013

Bartender

Del Frisco's Double Eagle
03.2011 - 02.2013

Bachelor of Science - Psychology

University of Houston - Downtown

Associate of Arts - Psychology

Houston Community College

GED -

Katy High School

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Niki DuchesneService Industry Professional