Niki Epp
Cheyenne,WY
Summary
Accomplished Special Needs Paraprofessional with a proven track record at Laramie County School District 1, enhancing student safety and promoting positive learning outcomes. Expert in classroom organization and disability awareness, I excel in collaborative teamwork, achieving significant improvements in student participation and confidence.
Overview
24
24
years of professional experience
Work History
Special Needs Paraprofessional
Laramie County School District 1
08.2023 - Current
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
Special Needs Paraprofessional
Carbon County School District 1
08.2019 - 07.2023
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Interacted physically and verbally with students throughout each day.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Established professional relationships with parents and other teachers to increase rapport and support.
Special Needs Paraprofessional
Laramie County School District 1
09.2008 - 06.2019
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
Receiving Associate
Walmart
04.2006 - 09.2008
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Recorded regular progress and issues with products.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Sorted and delivered materials to different work areas and staff.
Cash Office Associate
Walmart
11.2002 - 04.2006
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Sorted and counted coin and currency to make change for associates.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Trained new employees on proper cash routines, procedures, and requirements.
- Prepared bank deposits and corporate cash shipments.
- Researched and resolved account discrepancies.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Communicated guest and employee requests to management for issue resolution.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using [Software].
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Manager
Walmart
11.2000 - 11.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
Cashier
Walmart
05.2000 - 11.2000
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
General Studies
Laramie County Community College
Cheyenne, WYHigh School Diploma -
East High School
Cheyenne, WY05.1993
Skills
- Disability Awareness
- Classroom Organization
- Teaching and instruction
- Behavioral plan management
- IEP compliance
- Student Supervision
- Lesson Plan Implementation
- Teacher Assistance
- Special needs
- Collaborative Teamwork
Timeline
Special Needs Paraprofessional
Laramie County School District 1
08.2023 - Current
Special Needs Paraprofessional
Carbon County School District 1
08.2019 - 07.2023
Special Needs Paraprofessional
Laramie County School District 1
09.2008 - 06.2019
Receiving Associate
Walmart
04.2006 - 09.2008
Cash Office Associate
Walmart
11.2002 - 04.2006
Customer Service Manager
Walmart
11.2000 - 11.2002
Cashier
Walmart
05.2000 - 11.2000
General Studies
Laramie County Community College
High School Diploma -
East High School
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