Nicole Esparza-Lopez

Real Estate & Customer Experience Coordinator

PROLOGIS

06.2007 - 10.2023

Assisted in managing administrative duties such as scheduling appointments and meetings, organizing files, and preparing reports
Provided support in recruiting, onboarding, and training new employees
Managed office inventory and maintained supplies, equipment, and facilities
Provided operational and communications support to enable the Customer Experience Team to dedicate more time to meeting their customers' needs
Coordinated customer support requests & maintain customer payment information and provide actionable insights for the Customer Experience Team
Coordinated and maintained vendor contracts and payments
Prepared annual payment schedules for tenant distribution
Maintained accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information
Reviewed and posted monthly rent charges & entered work order tickets and processed accounts payable in various programs
Worked with property manager Real Estate & Customer Experience Mgr., maintenance technician, and vendors to coordinate the completion of work when maintenance requests were received or solved property management issues
Adhered to Company property management policies and procedures, codes, regulations, and governmental agency directives
Maintained compliance by ensuring all property records were maintained in accordance with all legal requirements and Company policies and/or practices
Coordinated Customer and Office Events
Successfully implemented a new filing system that improved document organization and retrieval for the entire office
Streamlined the onboarding process for new employees, resulting in a 20% reduction in the time it takes to get them up to speed
Oversaw/Managed 55 + volunteers over the last 6 years for all day, company-wide volunteer days