Nicole Fletcher
Colorado Springs,CO
Summary
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant, bar, and retail stores. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Bartender
Oceanside Municipal Golf Course
07.2015 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Worked in the kitchen as well making food daily and for big events.
- Prepped food.
- Washed dishes, cleaned downed all surfaces at beginning, during, and after each shift.
- Worked in the Proshop to check customers in.
- Sold merchandise to customers in the proshop (clothes, clubs, balls, ect.)
Target Team Member
Target
11.2013 - 08.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Admissions
Legoland California
01.2013 - 11.2013
- Checked families into the park.
- Handled cash for opening and closing shifts.
- Trained new employees on the job.
- Helped families with any ticket issues coming into the park.
Sales Associate
Kipling USA
08.2012 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
El Camino High School
Oceanside, California06.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Payment Processing
- Cash Register Operation
- Menu Memorization
- Hospitality service expertise
- Service-oriented mindset
- Food Service
- Team training and development
- New Hire Training
- Inventory
- Food Running
- Health codes compliance
- Changing beer kegs
- Food Preparation
- ABC standards
- Honest and Dependable
- Teamwork and Professionalism
- Calm and Composed
Timeline
Bartender
Oceanside Municipal Golf Course
07.2015 - 11.2021
Target Team Member
Target
11.2013 - 08.2015
Admissions
Legoland California
01.2013 - 11.2013
Sales Associate
Kipling USA
08.2012 - 07.2013
High School Diploma -
El Camino High School
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