Niki Gardner
Houston,TX
Summary
Highly energetic, self-motivated, and enthusiastic individual with a strong sense of dependability. Excels in challenging and competitive environments, with experience in managing a multi-unit infrastructure. Possesses extensive knowledge in accessible and inclusive skin health, both from a treatment and product perspective. Thrives as a collaborative team player within highly matrixed team environments, displaying genuine enthusiasm for continuous learning and development through coaching and mentoring. Demonstrates the ability to effortlessly transition from strategy to tactics. As a Clinic Manager, upholds a high level of professionalism, motivation, and commitment to patient satisfaction. With over 15 years of experience facilitating staff teams and working alongside medical personnel, possesses exceptional skills in problem identification and solution finding.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Clinic Manager
Skin Laundry
05.2023 - Current
- In this current role, I am responsible for implementing workflow procedures based on direction from the company’s corporate management team
- These duties include but are not limited to engaging directly with clients to sell memberships and products, support and facilitate continuous education and development for all employees, organize regular team communications to discuss business updates, issues, and opportunities; ensuring that all communications reach the team without fail, building culture, staff selection and development, performance management processes, concern resolution, and executing on client demand forecasting to drive sales, and maximizing utilization and client satisfaction/retention to ensure profitable unit economics, and communicate clear expectations and hold myself and the clinical team accountable to achieve key initiatives, and problem solving for both the team and clients in a timely and professional manner
Clinic Administrator
Houston Skin Associates
12.2013 - 08.2022
- As a Medical Assistant, I assisted physicians with examinations, treatments, MOHS surgery, and in-office procedures such as: numbing patients prior to biopsies/surgeries, acne consultation (Accutane), and cosmetic procedures (fillers, lasers, chemical peels, along with other resource provider duties as tasked)
- I handle the daily tasks of calling patients back with lab results, discussing treatment options, any medical questions and/or problems, and being an on-call/triage nurse
- Other duties included but are not limited to only back-office procedures and policies
- Assisted with the development of training policies and documents for new hires and current employees
- I ended this employment overseeing three (3) medical clinics and three (3) Medical Spas
Medical Assistant
Texas Dermatology Associates (Dermatology)
06.2010 - 11.2013
- Assisted physicians with examination, treatment, and in-office procedures such as: biopsies, skin cancer removals, MOHS, acne consultation (Accutane), and cosmetic procedures (Botox, Restylane, and Chemical Peels)
- I handled the daily tasks of calling patients back with lab results, discussing treatment options, scheduling surgeries, and calling in prescription/refills
- Other duties included but were not limited to keeping a biopsy result and treatment log
- Calling patients before and after surgery to assist in any way needed and providing 100% patient care to my patients
Lead Medical Assistant
Robert Maidenberg, M.D. Family Practice
12.1996 - 06.2010
- Duties included: triage process
- I assisted the doctor within office procedures such as: shave and punch skin biopsies, full body skin exams, Well Women Exams, Complete Physical Examinations, EKG’s, Pulmonary Function Tests, and cryogenic procedures
- I assisted with giving allergy shots and allergy testing
- My duties also included: drawing medications and giving injections, phone triage, writing and filling prescriptions, and many other back-office procedures
Education
AESTHETICIAN LICENSE - AESTHETICS
LOI ACADEMY
Houston, TX04.2024
LASER CERTIFICATION - LASER STUDIES
TEXAS LASER INSTITUTE
Houston, TX05.2014
Skills
- Administrative Leadership
- Clinical management
- Employee Training
- Operations Management
- Program Management
- Corporate Compliance
- Revenue management
- Staff Management
- Clinical Staff Management
- Process Improvement
- Operating Plans Development
- Organizational Goal Development
- Problem Identification
- Profit improvements
- Profitability Strategies
- Employee Recruitment
Salaryrequirements
This is negotiable.
Certification
- Certified Laser Technician
- Licensed Aesthetician
Timeline
Senior Clinic Manager
Skin Laundry
05.2023 - Current
Clinic Administrator
Houston Skin Associates
12.2013 - 08.2022
Medical Assistant
Texas Dermatology Associates (Dermatology)
06.2010 - 11.2013
Lead Medical Assistant
Robert Maidenberg, M.D. Family Practice
12.1996 - 06.2010
- Certified Laser Technician
- Licensed Aesthetician
AESTHETICIAN LICENSE - AESTHETICS
LOI ACADEMY
LASER CERTIFICATION - LASER STUDIES
TEXAS LASER INSTITUTE
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