Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIKI GUZZARDO

Glendale,AZ

Summary

Focused Retail Store Manager offering 20 years of successful retail management experience. Excel at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Exceptional knowledge and experience of recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with unparalleled communication skills.

Overview

21
21
years of professional experience

Work History

STORE MANAGER

Circle K Corp
PHOENIX, AZ
05.2020 - Current
  • Manage store operations, including inventory control, budgeting and staff scheduling.
  • Transformed a struggling store into a clean and organized establishment increasing merchandise sales by over $500,000 per year.
  • Developed and implemented strategies to increase sales volume and customer satisfaction.
  • Recruit and train new employees on cashiering techniques, safety procedures and customer service protocols.
  • Create and maintain accurate schedules adhering to a set labor budget while ensuring adequate coverage 24 hours per day.
  • Ensure compliance with all local, state and federal regulations related to the business.
  • Monitor daily financial transactions and track sales data to identify areas of improvement.
  • Resolve maintenance issues in a timely manner on equipment both inside the store as well as outside including the fueling station.
  • Established policies for merchandise placement, display maintenance and stock rotation.
  • Communicate with vendors regularly ensuring product is consistently in stock while also minimizing overstock.
  • Coordinate routine responsibilities of staff and allocated resources to meet customer demand.

STORE MANAGER/DISTRICT TRAINER

Family Dollar
Denham Springs, LA
04.2017 - 02.2020
  • Managed all store functions including recruiting, training and scheduling of associates.
  • Maintained clean and orderly store conditions and controlled merchandise replenishment through proper deliveries and merchandising of incoming product.
  • Monitored sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Accurately reviewed daily transactions, deposits and surveillance to eliminate discrepancies.
  • Controlled inventory by accurately cycle counting each week assuring proper deliveries to keep shelves full while minimizing overstock.
  • Kept team members motivated by allowing them creative merchandising opportunities.
  • Provided constructive feedback while also rewarding top performers to attract and retain top-quality personnel.
  • Enforced adherence to company policies and procedures to boost team efficiency and strengthen operational standards.
  • Prepared new Store Managers and Assistant Store Managers for their position by adhering to a company set curriculum while also making them aware of additional scenarios they may be faced with.
  • Built a loyal customer base by delivering excellent service and consistently providing items in stock.
  • Created attractive store displays to generate customer interest and boost sales.

DEPARTMENT MANAGER

Rouses Supermarket
Baton Rouge, LA
01.2015 - 04.2017
  • Successfully managed multiple departments while regularly providing additional support directly to Store Manager.
  • Ordered all Health & Beauty and General Merchandise products in addition to Specialty Food and supervised all team members assigned to these departments.
  • Attended weekly department manager sales meetings and implemented merchandising plans to drive profitability.
  • Managed strategic placement of seasonal and holiday merchandise ensuring quick product sell through.
  • Maintained a neat and organized backroom guaranteeing minimal overstock at all times.
  • Created and maintained a friendly environment by greeting customers and answering questions while informing them of relevant promotional items and store activities that may interest them.

OUTSIDE SALES/ASSISTANT BEDDING HOUSE COORDINATOR

Louisiana Nursery
Baton Rouge, LA
01.2011 - 09.2014
  • Assisted with ordering, merchandising, and maintaining the daily care of bedding plants.
  • Analyzed market information regularly while consistently looking for ways to increase my knowledge of the industry and to stay informed of new products and ideas.
  • Resolved client concerns with friendly and knowledgeable service occasionally discussing alternate solutions with coworkers and other industry professionals including local and nationwide wholesale plant growers.
  • Generated repeat business through exceptional customer service and by sharing product knowledge while also making personal recommendations which boosted upselling and cross-selling.
  • Worked with managers and coworkers during the annual transition of the retail store from garden center to Christmas Showplace.

ASSISTANT MANAGER/DISTRICT TRAINING SPECIALIST

Winn Dixie
Baton Rouge, LA
06.2003 - 10.2010
  • Assumed several positions while establishing and quickly advancing my retail management career, including In Store Coordinator, Front End Manager, Assistant Store Director, and District Training Specialist.
  • Supported Store Director in managing daily store operations including opening and closing, interviewing, hiring, training and supervising all departments while closely observing performance and productivity.
  • Optimized store schedules to improve coverage demands and support optimal service levels.
  • Maintained proper merchandising according to sales plans and promotional changes.
  • As District Training Specialist, coordinated and facilitated training courses for 22 stores in the Baton Rouge and Lafayette areas.
  • Classes included New Hire Orientation and Cashier and Stocker training, as well as certification for the issuing and renewal of Louisiana Alcohol & Tobacco permits.
  • After class completion, offered feedback to location managers regarding class performance and provided corporate office and the state with information according to set reporting guidelines.

Education

Notary Commission: Legal Studies -

East Baton Rouge & reciprocal parishes
01.2001

Real Estate License: Real Estate -

State of Arizona
01.1996

High School Diploma -

Belaire Medical Magnet High School

Skills

  • Retail management
  • Recruiting and hiring
  • Supervision and training
  • Leadership development
  • Superior communication skills
  • Inventory control procedures
  • Cheerful and energetic
  • Loss prevention
  • Overstock strategy
  • Payroll and scheduling
  • Superb sales professional
  • Vendor relationships
  • Sales planning and implementation
  • MS Office proficient
  • Accurate cash handling
  • Very organized
  • Performance tracking and evaluations
  • Team Development

Timeline

STORE MANAGER

Circle K Corp
05.2020 - Current

STORE MANAGER/DISTRICT TRAINER

Family Dollar
04.2017 - 02.2020

DEPARTMENT MANAGER

Rouses Supermarket
01.2015 - 04.2017

OUTSIDE SALES/ASSISTANT BEDDING HOUSE COORDINATOR

Louisiana Nursery
01.2011 - 09.2014

ASSISTANT MANAGER/DISTRICT TRAINING SPECIALIST

Winn Dixie
06.2003 - 10.2010

Notary Commission: Legal Studies -

East Baton Rouge & reciprocal parishes

Real Estate License: Real Estate -

State of Arizona

High School Diploma -

Belaire Medical Magnet High School

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NIKI GUZZARDO